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Thanks for the help guys. It was the RPLs.

I've set up an application that should enable the caller to dial extensions that begin with 2,3,5 and 6000 level extensions. Thru Dial on 2xxx, 3xxx, 4xxx and 5xxx works fine. 6xxx fails with: that number can not be reached from this service. Any ideas will be appreciated. Thanks,

possibly defective - but it is a digital phone. It does not like analog ports.

Thanks.

Hello, I've got a polycom digital connect. I've set this up as a 2616 as directed. CLS= UNR, HFA I can hear the DTMF but I do not receive any dial tone. I've tried plugging in a 3903 into the same port and I have dial tone. Is this a common problem? Thanks.

Hello, I've got a polycom digital connect. I've set this up as a 2616 as directed. CLS= UNR, HFA I can hear the DTMF but I do not receive any dial tone. I've tried plugging in a 3903 into the same port and I have dial tone. Is this a common problem? Thanks.

Hi Everyone, We are using CP version 3.x. I have a request to have Call Pilot automatically state the date and CLID of a voicemail message. Now I know this is possible by manually typing in the correct keys during the message, but I'm looking for a way to automate this feature. One of our...

I'm using CP 3 and I set up a new account. I did not use any of the standard nortel accounts. Just make sure the same local account (username and password) exists on the machine that you are backing CP up to.

Thanks John and bigindian, I have enabled MSGO and MSGI.. I will keep you updated.

Hi Guys, On one of our ACD Q's, agents are receiving dead-air phone calls. This is a random problem and appears to be happening a dozen times a day. I've enabled call trace, but that hasn't told me much as far as the CLID goes. MCE CUST00 RM099 044 *ACD5006 7:57:38 7/04/2007 CLID#...

Thanks for the update. I'm actually using a different account. I did get the back up to work - it was failing because the Sybase_BCKserver... service was not initialized.

I've verified the TGAR and NCOS. And nope, I can not dial ext to ext with the conf phone.

This post was regarding Nortel Contact Center 6.0 - thanks anyway.

Hi Everyone, Here's the problem: When I am attempting to run a CCMS backup - it will always fail starting the SQL backup server service. I am assuming that this is indicating that the Sybase_BCKserver... Service is not running (which it isn’t). Is there anything else that I have to be...

Hi Everyone, Here's the problem: When I am attempting to run a CCMS backup - it will always fail starting the SQL backup server service. I am assuming that this is indicating that the Sybase_BCKserver... Service is not running (which it isn’t). Is there anything that I have to be aware of...

Thanks all!

Just had an unusual request... Is it possible to use a 3905 as a speaker phone? Thank for the assistance. Kamal

We would like one dept. to by-pass the break-time after a call and to be placed into a not ready state immediately. We did have this implemented for a short time a couple of years ago. But this could have been while CCMA 6 was in the beta phase. I was just curious if there is any way we can...

Hi everyone, Is it possible to have the 3905 set status immediately change to "not ready" after a call. -Option 11c -CCMS/A 6 Any assistance will be appreciated. Thanks, Kamal(newbie)

Hey Guys, I need to know how I can automatically make an agent's status change to "not ready" after a skillset call. Thanks.