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By the way, I'm referring to item #7. Improvement begins with I

I think the TDM resource is no longer needed on the IP Phone part since PN-PN communicates via IP, right? Only the DSP resource (No Shuffling Mode) Improvement begins with I

Hi Tolson, Thank you for shedding me a light on this. I think I am now starting to get it. Correct me if I thought wrong: 1. All circuit-switched calls require a tdm resource. 2. ckt-swtchd on the same PN does not need a dsp resource, just tdm. 3. ckt-swtchd calls on an inter-PN needs tdm...

When you say DSP resource, are you referring to the TDM resource? or the Media Processing resource? I believe these two are different from each other. I was told that a certain circuit-switched call consumes two resources, a media processing resource and a tdm resource. I am just confused what...

Hi, I just want to ask what is the difference between a Media Processing resource and a TDM resource within a Medpro Circuit Pack (TN2302 and TN2602). What are their functions? How many resources are being used in a Medpro for an: 1. IP - IP call 2. TDM - IP call 3. Trunk - IP call Hope to...

Hi. Thanks for your reply. We did raise a ticket with Avaya and they have confirmed that it can't be done. Improvement begins with I

Hi Guys, Hope you could help me on how to set this up? Scenario: When an agent logs in, it goes to a default state which is "AUX 0". It does not go to "Auto-in" mode until you press the auto-in button. We would like to set up an environment where agents who logs in on the system will...

Hi, I'm having a problem with one of my trunk. It seems that the trunk members are seized but there were no connected ports on it. This consumes all the trunk channels and will not allow me to use the trunk later. Here's the status. status trunk 27...

Hi. I am having a problem dialing an international number. Everytime I dial that number, I always get a fast busy tone/error tone. I traced the call and I found this: 14:31:34 tone-receiver 04B0108 cid 0x1bfd 14:31:35 dial 701 14:31:35 seize trunk-group 1 member 4 cid 0x1bfd...

Hi. You can change the password by simply logging in on your CMS server through your Avaya Site Administrator (ASA. As soon as you're logged in, type on the prompt: "passwd -f userID". When that user log in to your CMS supervisor, he/she will get a window asking to type a new password. Here...

Hi Wess. Here are the settings of page 7 in our s8300 server. Hope this one helps. ---------------------------------------------------------- display system-parameters features Page 7 of 17 FEATURE-RELATED SYSTEM PARAMETERS...

Hi. We now have resolved this issue. Nick was right. It was just one of the settings stroked to "n" instead of a "y" config. How did we resolve it? If you execute the command "change trunk n" where n is the trunk number, you'll find a statement in page 2 that says "disconnect supervision -in...

By the way, do you have any idea why the server forces the call to be disconnected? What is the purpose of Vector Disconnect Timer? Gany Fragata Junior Systems Engineer www.alliancetech.com.ph "knowledge + humility = wisdom

Hi everyone! Hope you could help me out. Here are the essential info's: Our Call Center Agents uses an AVAYA 4610 IP Phone. On their phone, we have assigned a button for "RELEASE". We are using AVAYA S8300 server, G700 Media Gateway. Here is the scenario: A local agent receives a call from...

Caper1175, Hi. Do you mean using a script? You can organize the reports for various skills or clients using a script. First, generate a report. When the report has been generated, click "REPORT" in the menu bar, that's on the upper left corner of that report. scroll down you'll find there...

Nick, Thanks for that very reliable info. ^_^ Gany

hi. im a newbie in cms report design. is this format possible in cms report?.... ---------------------------------------------------- CALLSOFFERED time mon tue wed thu fri sat sun Total 3 1 9 2 7 10 10 12:00-12:30 3 0 1 2 1...

Hi. I programmed a report solely for CALLSOFFERED in cms. There was an instance when CALLSOFFERED and CALLSHANDLED did not tally but ABANDONEDCALLS still says it's "zero". So where did that lost call go? Actually, it went to the category that says "FORCED DISCONNECT CALLS". It says that this...