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Yes we do.But it looks like this happens for minutes at a time and no call is presented. Could this be a dsp issue??

I have been seeing this for some time on some agents. All the agents are set for auto answer. Can someone please help and tell me if this is Avaya system issue or some how the agent is playing games. CM is 7.0 and CMS 18.

We have a Big Elite Call center, AAM msg basically almost everything Avaya has to offer.

Hi All We are looking to implement Avaya Control Manager. I would like any feed back good or bad on it please. Thanks In Advance.

So I got it. For some reason the phone was holding on to all the information when we set them up in the office. So I did a clear and set them up on the rap unit like a clean install and they work. I don't get it but it worked. Thank you all.

yes they are on the utility server.

Hello All I need to know is there a way to change a 9641 from sip back to H323??? I have tried going back into the phone and changing the signaling back to h323 but no go. Any ideas?? Thanks

Do you know all the ports that have to be open. I have 1719 and 1720.

I have a Avaya 9641 h323 set which works fine in the office. Once we take it offsite and connect it to an Aruba RAP it sits there in discovery mode. My SIP 9641 that are connected to the Aruba RAP at home office also work. Any ideas?? Thanks

This works for the One-X agent but not for the Avaya agent for Desktop.

Thank you. I will try it.

I am running Avaya Agent for Desktop and need to deploy it to around 50 users at once. Any easy way to do this and keep all my auth codes and settings to the rest of the users?? Thanks in Advance.

When using one-x webpage to change vmail password its asking me for a min of 197 digits anyone ever run into this. one-x and voice mail pro running on windows server release 10.1

I did that portion already and it enters that info but above that it still shows you have been invited to an IP Office Conf

How do I change the text it sends out.

Try rebuilding your USB again. I have had this problem with my lab ipo and have had to do it 3 times.

When I send an email out of onex portal for a conf bridge and I receive the invite it says "You have been invited to a IP office Conference"... Any way to remove this??

derfloh I think you got it. Just waiting for customer to test. I changed the collect start point to transfer to my third party vmail number and it looks like its going to work. Thanks everyone.

derfloh I have done that and no go.

This is what my customer wants.