Avaya IPO Change Voice Mail button on 96xx for third party VMail 1

[Johnny303]

I have a customer that wants to change the Vmail button to go to there third party vmail instead of dialing *17. Has any done this before and how???
I know I can setup a button on there phones but they are using it today in CM and would like to keep this feature.

Thanks

 

[amriddle01]

When you change the VM type it changes where the button goes for you, click Help when looking at the voicemail tab and that will explain more

 

[AACon]

What kind of voicemail is it? How is it setup to connect to the ip office?

You could change the voicemail type to "group" and have a member/members in that group go to the outside voicemail. I've used that with old duvoice systems if I remember correctly (but probably don't). Ya know, some of those old ones connected via analog.

-Austin
I used to be an ACE. Now I'm just an Arse.

 

[Johnny303]

Im using Vmail pro for all my meet me mods and Zcomm contact center for Vmail. I know you can change the 46xx file for other phone types but not 96xx phones.

 

[amriddle01]

Whay are you using the Zcomm at all? All VM Pro mailboxes are fully customisable

 

[Johnny303]

This is what my customer wants.

 

[amriddle01]

Based on whose/what advice/requirements? Good advice is free and far more use/valuable to a customer than a part crippled/half working system that they insist on just because they were ill informed or acting on incorrect assumptions/sales pitches.

Just trying to save you headaches and probably your customer(s) some money

 

[derfloh]

I think you have to disable visual Voicemail and customize the *17 short code

 

[Johnny303]

derfloh I have done that and no go.

 

[amriddle01]

You cannot mix VM Types like this, hence my part crippled/half working comment

 

[derfloh]

How are calls routed to third party Voicemail? Via short code?

If yes you can adjust the leave and collect start point in VMPro.

 

[amriddle01]

It's the messages button he wants to re-direct, so you need to change VM type, that stops you directing the system to the VM IP address, so breaking VM Pro

 

[Johnny303]

derfloh I think you got it. Just waiting for customer to test. I changed the collect start point to transfer to my third party vmail number and it looks like its going to work.

Thanks everyone.

 

[amriddle01]

Ah, yes using the leave/collect start points....ignore me then

 

[derfloh]

You're welcome, Andy ;-)