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Hi, Having a problem restoring our voicemail from R8.0 backup to R9.0. The docs for R9.0 state that I connect to the Application Server using SFTP and place the backup directory from R8.0 into the OtherBackups directory. Then I go into the Web Control portal and click Restore which should then...

Using 1XP 8.0 which works fine for data from the IPO. I'd like to add a mobile phone number to the user (which is populated from IPO) but I can't see any fields in the IPO to do this. I logged into 1XP as Administrator and under Configuration > Users > Edit > IM/Presence configuration and...

I found another post on this (http://www.tek-tips.com/viewthread.cfm?qid=1646943) which gave me the answer to add a second SIP URI entry.

Sorry spoke too soon! That was getting the outgoing calls working but now I've tried incoming and that fails. I have setup an Incoming Call Route but the Monitor shows: Present Call, no match (01234111222) from URI in To header or (01234111222) from request URI Any ideas please?

Ok found it. There doesn't seem to be any NAT enabled on the router, instead the LAN2 of the IPO has a public IP address. The ACL's only permit traffic from certain hosts/networks and I added a single host IP (provided by Gamma) but when I looked at the trace I could see a second IP from...

Thanks for the replies. I needed to add an ACL to the Cisco router from Gamma's IP to ours. The call now remains connected once dialed but no sound (either ringing or voice) is heard on the IPO handset. Speech from the IPO handset is heard by the remote party though.

I have a similar setup working (albeit with a NSA2400 at main site and Draytek's at remote) but a couple of differences to what you describe. Firstly, our remote phones are given static IP addresses and then you provide the IP address of the IPO etc. Secondly, the IP Routes we have are...

I'm trying to configure a second SIP trunk provider (Gamma) on IPO R8. I have added the line and use a short code to dial out. The call dials out fine and the destination presents the call but as soon as the call is dialed from the IPO handset the line clears. Looking at a monitor trace I can...

We are running R8.0 and using the Application Server for One-X and Voicemail. Using the Messages gadget I would like to save messages to a WAV file. Is this possible or is there an alternative?

I'm having the same issues, lower case g appeared on one user. tlpeter, why are lower case letters not good? Can you give an idea on what they mean?

I don't know enough about 4G or have any experience of using it, but latency will cause issues with 3G connections when trying to use VoIP.

Reinstalling One-X Portal fixed the chat issues. Thanks

Can I ask why a "VPN is not possible at the moment"? We have multiple sites connected to our office all linked with VPN's over broadband connections and the phones work well. There are only ever problems if the broadband connections play up, but that is usually down to issues with BT datacenters.

Great, will try the same tonight, but if it works for OP then I'm hoping...

I'm having the same issue (see my post earlier today). When you say uninstall/reinstall, do you mean within the Application Server control panel (port 7070) or the application server as a whole? If the latter, how do I backup/preserve voicemail messages/call recordings?

8.1? I download the Apps Server Q1 2012 release yesterday which is v8.0.20-14 which is from what I can see the most recent release.

Hi, Just upgraded from R7 to R8, all went fine but the Chat does not work in 1XP now. The status icons all work, but the chat bubbles are all grey with a question mark. Is there additional setup required in R8?

I moved the installation of One-X from a VM to a physical server (Win2003 SP2) but still not second call tab to complete the transfer. It is also quite slow in responding to user clicks using IE8. For example you click the System tab and it takes a second or two to display the list (of about...

Thanks for the reply. One-X is running on Windows Server 2003 R2 on its own, no other applications installed. The server is running as a virtual guest on Virtual Server 2005, not that that should have an impact! IPO is 6.0(83801). When you say you've had the same request, you mean other...

It's not a browser issue either. Mainly using IE8 but same problem in Firefox.