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Hello, I am new to iPECS and have a client who moved from Avaya ACS to iPECS. Avaya ACS had an Auto System Answer (ASA) card that allowed calls to be auto-answered after x rings, play an announcement and then place the call on hold. Their new system has *similar* functionality but the extensions...

Hello, I am having an issue with some people not able to remotely check their voicemail. They are always able to access VM menu by dialing *7 from a landline but some users are unable to access with cell phones. In these cases, dialing *7 goes directly to the general mailbox. Are there any known...

Swapping and reseating did not help but spraying compressed air did the trick!

Update: After re-recording the outgoing message, callers now hear static with VM, as well as ASA.

Hello, I have a Partner ACS 7 with VM card and there is static only on playback. Callers do not hear static and there is no static anywhere else in the system except for voicemail playback. It started suddenly 2 days ago. Any ideas?

That's it! Thanks!

I have a Partner ACS r6 with a backup/restore card. The card is recognized and works, as I am able to perform a backup and recovery from it. When I dial ext 76 from ICM, it just rings without the modem picking up. I have a password setup and added extension 76 to hunt group 6 but still no luck...

Hello, I am working with a customer to setup a VPN solution to connect 2 branch offices to a main office. I have had great success with Barracuda appliances in the past but am looking for some input on what others have used/recommend. They have an Allworx phone system and there will be 5-10...

That said, can the DISTRIBUTION location be chosen? Can it be the general mailbox? They turn on NIGHT mode when they leave so calls would only follow this path when there were people in the building and the calls are typically answered in under 3 mins as a rule. The question would then be this...

The problem is getting the call to hold automatically if it has not been answered within X seconds. Basically need Partner ACS's ASA functionality on the Legend. As per it's feature set it is not possible but a tech had it working almost exactly to ACS. The config was lost due to power outage...

Is it not possible to pickup a call that is in a different calling group? Or assign a member to that group that does not have an extension and have them logged in permanently and have a pickup button for that extension? It would "ring" at the members ext (which would be transparent because the...

All they had to do was press the lit button and the call would ring. Is it possible that the button logged them in but when they hung up the call it auto logged them out? They never had to separately log out in order for calls to queue after x seconds.

I have had several posts in the past trying to emulate Partner's ASA on a Legend using an announcement box, calling groups and call pickup. Somebody got it working remotely after playing around with it for a bit but the customer lost the backup config and the PCMCIA card literally cracked in...

Thanks everyone! Final question: since AA timeout transfers to ext 10 on R4, is it possible to remove the "transferring to receptionist" message on transfer and have the recording play right away? I could add a VMS cover button but that would be 2 buttons they would need to activate at night...

ok great, thanks! When in NIGHT mode will ext 10 pick up immediately? Also, stupid question... how do you blank out a button that has something programmed on it? It is easy with SPM but I can't seem to figure it out in central programming.

ok, that makes sense but it's also where I get confused. The only time AA will be used is after hours. During normal business hours ASA picks up the call if they can't get to it right away. When the AA answers (only at night), they want option 1 to be announcement, option 2 to go to one mailbox...

Hello, I'm trying to setup an Auto Attendant on a Partner Mail R4. I can't find the option for selector codes though. I have followed the following steps: 1 - Press Intercom, dial 777 2 - Dial 99# 3 - Dial password and # 4 - Dial 9 5 - Dial 3 for auto attendant programming 6 - Dial 1 for day...

I deleted and re-entered the key and it validated successfully. The strange thing is that it validated originally and nothing was changed on it. Thanks everyone!!

Yes, card is seated and serial number shows up in system panel of manager. VM service is running.

I am using the smart card in the IPO.