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You need norstar manager and a RAD to back up your system to a pc go to Nortel web and you can get the software there. Now I do not know if the system supports backups I'm trying to get an answer from someone here about the same thing the systems that I'm working on are DR5 software realease...

Yes trx call back will affect try trx call back set to 12 rings then the other set has the chance to pick up before it goes back to VM

You can silence the canned AA and in your tree put 1 option to say for more options press X fron there you can build more option

In order to log a call the lines must appear and ring in your set then go to programming under system programing I thing is the call log change so you can have it too

First you need to know what system you have is it a cics, modular 8X24 or 0X32 all are diffrent when you have that look in the manual under wiring to see what pair is the Moh then you have to use the head set of the MP3 cut the end and wire that into the pair that correspond to Moh then go to...

I alsothink it is the patches please download and install all patches and the problem will go away. Did yuo know that system without the patches is a pain in the neck if you do not update you may end rebooting the system every other week.

I do not think there is a way to do it You need to log to the system and do it