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Hello, I am trying to de-register a sip soft-phone license key so that it can be used for another individual. We removed the application from the PC that soft-phone resided on (Mitel Unified Communicator Express) and removed the extension for the phone system. I am still not able to register...

Thank you for pointing me to the right location - the setting that I needed to turn off was "Maintain SBA at Principal". That did the trick.

We just came across this issue and I am wondering if there is an easy way to resolve. We have all of our calls covering to reception after 5 rings. We've run into the issue where the original called party hears their phone ringing but tries to answer when it has already covered to the...

Thank you Splic3d. That is what I figured.

Disregard this post, I entered in wrong forum.

We have a group that has to enter an activity code for each call within Avaya Aura Contact Center. Occasionally a team member gets a call and is asked to transfer the call to another member within that group. Once the tranfer takes place, the transferred to agent is not able to enter an activity...

We have a group that has to enter an activity code for each call within Avaya Aura Contact Center. Occasionally a team member gets a call and is asked to transfer the call to another member within that group. Once the tranfer takes place, the transferred to agent is not able to enter an...

Thank you!

We have a Norstar MICS 7.0 and I need to call forward a target line to an external number. Because this phone has Answer DNs also programmed, I was told that if they forward their target line, it will also forward any Answer DNs on their phone. Is there any workaround to just have the Target...

We have Avaya Aura Call Center 6.2. In the old Avaya world, an agent could press a dialpad code when receiving a certain type of call. This would "peg" the call into a certain pre-defined category. Management would then be able to determine how many of one type call came in. This would be...

Is there a setting in CP App Builder 5.0 where we can force a caller to listen to entire announcement (within a menu block) before pressing a # or a prompt? In other words, and dialpad entries would be ingnored until the end of the announcement. Thanks!

Good suggestion but that also did not work. I even tried to manipulate the route pattern with insert digits/delete digits and got the entire number to outpulse but could not get the pause inserted.

Hello, we just installed Avaya 6.2 CM. We have an PRI T1 for inbound/outbound calling. We have some users that use a toll-free service that requires some additional digits to be entered after connecting. They would like the additional digits to be outpulsed automaticall through a speed-dial...

I just found the answer - for ours (1006r) it is 2500 SDN entries. All Call Pilot servers can have up to 2500 entries except for 201i and 202i - those are limited to 500

Can you let me know if there is a limit to Service Directory Numbers in Call Pilot? Currently we have about 239 and I need to enter another 300. I went through all the licensing and system limit within CP and could not find any reference to SDN limits. Thanks!

Okay I figured it out, in my "digit_collector_cv" I had the value set as 1. I changed it to 0 and now it defaults back to queue. Thanks to both of you for your help!

Thank you Utreg: There is a queue to skillset before they go to Open Voice Session. If I don't put anything in the DEFAULT then for some reason it is defaulting to option 1. Here is what I have: ASSIGN 0 to QueuedCounter_cv IF NOT OUT OF SERVICE Office_2010 THEN ASSIGN 1 to...

Thank you very much for replying back! I did find the IVR DN (Call Pilot Access number to the file where voice recordings are made). I was also able to identify the voice recording and add that to the script. If the caller does nothing I want them to stay in their queue spot - how do I define...

Hello, I was wondering if someone could guide me in constructing a voice session in AACC Scripting using AML. I need to have callers hear an announcement directing them to either press 1 (send caller off-net to a 800 number) or stay on the line and hold for next available agent. This...

I have a range of 100 DID numbers that I need to send to a SDN Application in CP. Let's say the range is 317-484-3000 to 3099. Can I create an SDN of 317-484-30XX (XX either being blank or....)and hope that anyone calling from the 3000 to 3099 range will hit the SDN of 30XX and be routed to...