AACC (ACNT) button not able to take code when call is transferred within same skill group

[PhoneK]

We have a group that has to enter an activity code for each call within Avaya Aura Contact Center. Occasionally a team member gets a call and is asked to transfer the call to another member within that group. Once the tranfer takes place, the transferred to agent is not able to enter an activity code once agent determines nature of the call. Is there a way to manually enter a code if the ACNT on the 3904 set is not flashing and ready to take a code?

 

[Splic3d]

Just a guess, the transfer takes the call out of the queue therefor the ACNT is no longer in affect. I don't believe calls can be transferred from one agent to another agent id. Could be wrong though. I was thinking that you can still enter an activity code by press the button, it should then blink, then enter the code. The agent has to go into NRD.

http://www.i3techgroup.com

If its not working, get a bigger hammer!

Avaya/Nortel/NEC/Asterisk/Access Control/CCTV/DSX/Acti/UCx

 

[PhoneK]

Thank you Splic3d. That is what I figured.