Using coverage path and privacy/no barge 1

[PhoneK]

We just came across this issue and I am wondering if there is an easy way to resolve. We have all of our calls covering to reception after 5 rings. We've run into the issue where the original called party hears their phone ringing but tries to answer when it has already covered to the receptionist (call-appearance lamp is still illuminiated on phone). Is there any way once the call follows the coverage path that it leaves the original called party's phone so you don't have 2 people answering at same time?

 

[kyle555]

change system-parameters coverage-forwarding

I believe there is something to the effect of "keep sba at principal" being a simulated bridged appearance. It might not be the exact option, but I think there's something in that system parameters page in the ball park of what you're looking for. Google "avaya CM screen reference

 

[PhoneK]

Thank you for pointing me to the right location - the setting that I needed to turn off was "Maintain SBA at Principal". That did the trick.