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AACC Activity Code button not flashing when call is transferred within same skill group

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PhoneK

PhoneK

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Aug 18, 2006
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We have a group that has to enter an activity code for each call within Avaya Aura Contact Center. Occasionally a team member gets a call and is asked to transfer the call to another member within that group. Once the tranfer takes place, the transferred to agent is not able to enter an activity code once agent determines nature of the call. Is there a way to manually enter a code if the ACNT on the 3904 set is not flashing and ready to take a code?
 
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Disregard this post, I entered in wrong forum.
 
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