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We are actually installing the patches tonight on our stuff. I'll let you all know how it goes and what problems may have been experienced.

Ok, we purchased a few wallboards for our call center and can't get them to work at all. They are Inova boards not the Spectra link because we are switching to a call manager in February. I am missing a few pieces of information that I need to get these boards up and going. Does anybody know the...

To add to Jordy's great reply. What I did was I created a VDN so we could dial the activate or deactivate codes. Works great for the 50 or so EC500 users we have. Of course I had an available 800 and DID # pointed the VDN.

If you are using Witness (Blue Pumpkin), 98 COnverter is 100% corerect... once you change the phone type to an IP station, you will be able to record. I have done this with the 50 or so IP Agents we have and it works great.

Thanks smoom that seemed to work.

Thanks for the reply I have both seetings configured per your suggestions. However it still doesn't seem to work right. When an agent presses the work button, then a number, it puts them in work mode and doesn't even give them the option of selecting a number.

Hello All, I have several Work Modes defined in the NEAX 2000 we have. My problem is when the Agent hits the work button, it automatically places them in "Work Mode= 1". How can I set it up so that they have to select what work mode they are acually in? I have tried to enable the "multiple...

I had the same exact problem that you are experienceing. Denver (Avaya GODs) told us that this was a known problem in using the msging step with the MM. What they advised was to put in a "go to" step and point that to an extension that has forward all calls enabled on it. That seemed like a...