Search results for query: *

killbox, did you check the lemp of NS button still on? not very sure how can setup a vector to check NS status... yiu

I have a simple way to do so. create a hunt group and agent ID, add "route-to number ___(Night number) if staffed-agent in skill __(your hunt group) < 1" then you can control the night message by login the agent ID, it can be a button or only login by hand

try remove the program folder and install again. its works

I have do the same but you need to know the name of your agent for deletion, if you know such, you can run the delete by script. This scipt is generated by CMS supervisor. ================================================ Public Sub Main() On Error Resume Next...

I would like to show the trunk group name on my phone's screen, so I changed the "out going display" in Trunk Group setting to "y", after commit the change, the trunk name shown on the screen... but the called number is gone... and shown "ARS" instead of the called number How can I show both on...

every time I calling to my friend (outside number) and the line will be "disjoint" after he hold the line...after he pressed a hold button, I only hear a music on hold for a while and going to silent... Checked with the system, the call was not dropped but we cannot talk to other side... So...

yes, you can do the routing with holiday table, say setup a holiday table with 31-05-06 to 31-12-09. And you can do the vector with it, when the date is in this table, it will go to the setp of new script rather than the old one.

did you try to increase the time of timeout period?

you may try to active a trace to your agent (if you are talking about the agents in/out call), it will storge all actions which your agents did and you can do the such report by ODBC connection.

I've same problem and I found that the VDN cannot be a conference party... just wonder how is work on some call centre can be make a call to IVR with customer...