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We did the same thing and changed to 8. It cut down on alot of calls

We also changed to 8 to dial out because of this reason. Dropped the misdials dramtically.

What does it mean when a phone has a question mark where the date & time are? It flashes the question mark then the date & Time.

For recording our call center messages. I'm looking for a USB headset with good recording quality. I just haven't been able to find a lot on these products. I was hoping you guys could help.

We have Informacast for paging

I'm new at Cisco. I'm trying to update description in Configuration Manager for toll free numbers but it isn't updating the description on the agent desktop soft phones. I also added some Reason Codes and they didn't show up as well. Any ideas?

Anything special have to be done to Cisco Call Manager or Unity for daylight savings? This is my 1st daylight and I can't find any info on it. Thanks!

I think you recorded the message in the wrong spot. Usually it says hello "person name" is not avaiable when there isn't a greeting recorded. I think you recorded your greeting where the name should be.

You know John, I'm not positive. I'm in Michigan and growing up we didn't have 411 for directory service until cell phones came out. Our new boss is from another state and wants 411. I'm familar with 555-1212 directory assistance. Do you think you could print that and show me? Thanks in...

I have added 411 in LD 90 as a SPN. It will let you dial it but I get a message "the area code or number as dialed is not valid."

This is a new portion of the script that I added. It has been queueing to other scripts prior to this statement.

If the above is correct on the phone. Try a different phone. Sometimes those are bad out of the box.

I hate OTM. I have to add ext that I want to report on into the database. Add SICK LINE as an employee with 5484 as the ext.

Is this a correct statement in Symposium? These agents are not getting calls. I want the SLSINTPAY_5103 to get calls after 1 min in queue. I'm I doing this correctly? IF (AGE OF CALL >60) THEN IF NOT OUT OF SERVICE SLSINTPAY_5103 THEN QUEUE TO SKILLSET SLSINTPAY_5103 WAIT 2 END IF END...

DCH: 17 MAINT INDICATION TIME: 9:55:24 COUNTER VALUE 2 3 10 255 11 11 18 12 25 2 DCH: 17 EST REMOTE TIME: 17:30:06 2/04/2007 TIM873 17:30 2/4/2007 CPU 1 PRI241 DCH: 17 DATA: 00000090 So I printed and it has no alarms? PRI* TRK LOOP 17...

If it's nothing then I'm not going to worry about it. Thanks for your help.

Thanks John. You know me too well. [wink] I guess since I have had the error for so long I guess it's nothing. I just hate seeing errors I don't know what they are. Any ideas John?

Apparently I don't have the right password. Do you know how many try's you get before it locks you out?

What is going to happen if I did manually change the settings? Everything is working correctly now.

Sorry about your troubles. How long has it been "waiting". Maybe give it a day. I would use another TN.