Extensiondetail report on phantom DN 2

[LeeMcCauslin]

IS there anything in this TN that would explain why I can't get any information on this dn when I do an extension detail report for just this DN?

PT0000
REQ: prt
TYPE: tnb
TN 156 0 0 7
DATE
PAGE
DES

DES SICK
TN 156 0 00 07 PHANTOM
TYPE 500
CDEN 4D
CUST 0
WRLS NO
DN 5484 0 MARP
CPND
NAME Sick Line
XPLN 25
DISPLAY_FMT FIRST,LAST
AST NO
IAPG 0
HUNT
TGAR 1
LDN NO
NCOS 0
SGRP 0
RNPG 0
XLST
SCI 0
CLS CTD DTN FBD XFD WTA THFD FND HTD ONS
LPR XRD AGRD CWD SWD MWA RMMD SMWD LPD XHD SLKD CCSD LND TVD
CFTD SFD MRD C6D CNID CLBD AUTU
ICDD CDMD LLCN EHTD MCTD
GPUD DPUD CFXA ARHD OVDD AGTD CLTD LDTD ASCD
MBXD CPFA CPTA DDGA NAMA MIND
MCRD
EXR0 SHL ABDD CFHD DNDY DNO3
USRD BNRD OCBD RTDD RBDD RBHD FAXD CNUD CNAD PGND FTTC
CDMR
RCO 0
PLEV 02
CSDN
AACS NO
MLWU_LANG 0
FTR DCFW 4 7000
DATE 20 FEB 2007

This is just a number so employees can call in sick and leave a message. I thought I could set up an automated report for it just like I do with my recruiter ACD group but even though I know I'm making calls to the number (it is a DID), collecting and costing the report always says there is no data or none of the records meet the specified criteria - I even got rid of all my qualifiers and left it at any incoming calls for that number any time with everything else disabled...IS it because it's a phantom number?

 

[johnpoole]

might turn on icda, should not be the problem but? do you collect cdr for inbound?

might try a maxp 1 acd reports yes to see if that gives you call totals.. now that we have symposium i use it for anything i need custom reports on

john poole
bellsouth business
columbia,sc

 

[LeeMcCauslin]

I'll try the icda - Yeah, we do have cdr turned on - and I can even see the call go through while looking at the procomm window but I didn't see it in the OTM data window when I did the costing and collection...

 

[johnpoole]

if you see the raw data then the trouble is in otm.. might post another question about otm, i don't play with that, just command line

john poole
bellsouth business
columbia,sc

 

[Telecomlady]

I hate OTM. I have to add ext that I want to report on into the database. Add SICK LINE as an employee with 5484 as the ext.

 

[LeeMcCauslin]

Does anybody like OTM? ;-) I almost feel sorry for it - but then I have to open it up and do something in it and get reminded why everybody hates it.

At any rate - the only change I made yesterday was to turn on the ICDA and Voila! My report today includes the test calls I made to the line yesterday. I thought that was just for internal calls but who knows what lies in the heart of Meridian?

Now that I think about it, it is possible that adding it to the database did something too - I don't do it manually but my vendor came in a couple weeks ago and set up a schedule to update the database weekly. It's very possible the previous test calls were made between database updates - I'll check the shedule...

Now I also think I'll play with the relative dates to see if I can't break it again.

Thanks again y'all!