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  • Users: fshaw
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  1. fshaw

    New PRI Slips Every 16 Seconds

    Actually, I accidentally had it on network this morning (so both PRIs were set to network). No audio on test calls on the new PRI until I changed clocking. New PRI is unplugged now.
  2. fshaw

    New PRI Slips Every 16 Seconds

    I turned up a new PRI in a dual PRI card on a IP500v2 8.1(63). We will port numbers to the new PRI next week and make it active. The new PRI has clocking set to Unsuitable, and the existing PRI is set to Network. Both PRIs are NI2. During test and turn up today, Monitor shows a "reset slip...
  3. fshaw

    "Number Busy" on Certain Outobund Calls over PRI

    I have an IP500v2 on 9.0.0.829. I have made only two changes since June 2015, but now they have a problem. Last week they reported that when they called one specific cell phone number, that it rang then gave a tone and the display said NUMBER BUSY. When I tested, I replicated it every time...
  4. fshaw

    Best SIP Trunks for U.S.?

    We are looking to install a few SIP trunks (5 paths or so) for an IP Office IP500v2 R9.1. We do not plan to add a dedicated circuit. I realize that there are tons of SIP providers in the U.S. (and many are devconnect), but I am looking for recommendations: What SIP providers have worked the...
  5. fshaw

    One DID Getting Dead Air

    Ahh..NI2. That seems to have fixed it. Never would have thought of that. Thanks.
  6. fshaw

    One DID Getting Dead Air

    Added a PRI to an IPO R5.0(18). It is on a separate carrier from the other. NI2. Getting clocking from other with this one set to unsuitable. ICRs all use 10 digits. All DIDs work except one. The BTN (of course) goes to dead air. SSA shows all channels still Idle, but the SSA Trace...
  7. fshaw

    9608 Sending All Calls to VM

    We have 1 9608 where all calls go directly to voicemail. DND is not set. So far, we have to log out/in or use call forwarding to work around the issue. We moved 10 users from digital to 9608 on an IP Office R9.1.100.10 about a month ago, and all the other phones work fine. Each IP extension...
  8. fshaw

    No Automatic Back Up of Config when Using Manager

    I am using Manager 9.1.4.0 (137) in a Windows 8.1 laptop. I looked for the config file from a recent project using Windows Explorer, but I cannot find the .CFG in my Manager folder. Nor can I find most the systems that I have worked on recently. When I check my Preferences/Security, I see...
  9. fshaw

    Change the file name of recordings and voicemails

    Use Chronicall and add the recordings module. All recordings are linked to the call, and you can search for specific users/dates/Caller ID to find a recording quickly and easily. I have a few people doing this now.
  10. fshaw

    Turn off "This call is being recorded" warning

    Since you are also in the US, I strongly recommend that you get a letter from the company that states they they understand the risk and assume all responsibility for any misuse or abuse. It is not a phone call or certified letter that you want to get.
  11. fshaw

    IPO CCR issue - Link Down

    Check with the IT department that passwords/permissions have not been updated on that server. If so, you will need to have them changed back.
  12. fshaw

    Avaya IPO integration with Fire Alarm

    Run away! Do not walk. Do not go calmly or orderly. Panic is best. I realize that in theory it can and should work fine. I bet that it is much cheaper than the alternative, but you do not want to be in the middle of a fire alarm. Alarm people have separate notification systems. Fire...
  13. fshaw

    Wall Mount Kits Not Including Screws Anymore?

    Just starting building a new unit with the basic wall mount kit dated Feb 2015. I didn't find any hardware. I have searched the bench, the floor, and the packaging repeatedly. Nothing. No machine screws and no instructions. Anyone else had this happen? Or I have developed a new black...
  14. fshaw

    Ip500 9.0 Inbed Voicemail

    Or create an Auto Attendant with no Actions. Optional Settings: Use *8xxx to record the message. Route calls using Auto Attendant sc or Transfer to AutoAttendant in a menu. System will hang up after Inactivity time (default is 8 seconds). You can add Actions such as repeat greeting or...
  15. fshaw

    Login Code does not meet the security requirement--How do I turn this off?

    Ahh...Did not scroll down in my telephony tab to see the new options. Thanks!
  16. fshaw

    Login Code does not meet the security requirement--How do I turn this off?

    I am setting up an IP500 with r9.1.0.437. Under Error List, Manager was giving me lots of errors for passwords for user, vm, and login. This client has all digital users, and most do not have voicemail. They do not hotdesk. They do not want to log in every time the system reboots. I have...
  17. fshaw

    Campaign Web Access on Linux App Server

    While the lack of IIS makes sense, the web access instructions include a link for the difference for the uc module version (use IP address of the IPO and not module). It makes one think that something else is needed (port, file path, etc.), but I haven't figured it out yet.
  18. fshaw

    Campaign Web Access on Linux App Server

    Existing 8.1 IP Office running the app server. Recently, they added campaigns without an issue. Now they want to use the web interface for collecting results rather than the TUI. How do you get web access for campaigns working on the Linux app server? I cannot find any direct instructions...
  19. fshaw

    Is App Server No Longer a Stand Alone ISO

    I went to download the current 9.0.5 App Server ISO for an installation. There is no longer an ISO under VMPro. However, I do find a Server Edition / App Server ISO under Server Edition downloads. Did Avaya fold the App Server into this larger install? If so, does it install easily without...
  20. fshaw

    WANTED: fax server suggestions for IP500 installation

    Make sure your PRI provider supports fax. It can come back to haunt you. Many providers are using a SIP backbone with a PRI handoff. Many of these PRIs cannot/will not work for faxing 100% of the time.

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