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AACC is licensed on a concurrent license model. You will also need to consider the AES licensing. Your BP is the best source for information. “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.” - Epicurus

RalphNY, Did you get help on this one yet? Do you have a normal user or superuser login to the server? Have you tried to access the web interface of the server? “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only...

all, We are currently looking at AACC as a replacement for our outdated CCE 3.1.3. These opinions offer me great concern. I looked at EMC last month, but it appears that it is the same as CCE with a few tweeks... Can you elaborate on the challenges experienced (especially those that required...

kappkapter, Just set up a second unpublished extension for the manager... Setup bridged appearances w/ring and when the manager calls from the second desk, have them use the bridged appearance. “Do not spoil what you have by desiring what you have not; remember that what you now have was...

From the readme.txt in the CMS install directory... " 10. COM ERROR MESSAGES "-214XXXXXXX" or "249" When running Avaya CMS Supervisor, you may encounter error messages containing "-214XXXXXXX" or "249". These are errors from the Microsoft COM subsystem of the Windows operating system. The...

SoToDo, First, which phone model is correct? Title mentions 9620 and post is about the 4620... In our enviroment, 46xx use TFTP from one location and the 9620 uses HTTP from another. I keep the 46xxsettings.txt seperated in each directory. If yours is seperate, make sure that you are...

I would look at the second page of the station form on the right: Restrict Last Appearance? y/n It the station has 2 line appearances, setting it to y will not allow the second call. Setting it to n will... “Do not spoil what you have by desiring what you have not; remember that what you...

The licensing is provided by your main switch. That is replicated out to the ESS and each LSP. In the event of a WAN outage, the ESS and LSP's take over and phones register to them. “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the...

Sunshine999, From what I remember about the StarTalk, it needed a card replacement to upgrade... good luck “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.” - Epicurus

jimrit, First, I would status the phone and make sure that it is registered to the system. The status will also tell you if the phone is 'call-fwd' to 'xxxx'. I would also see if it has a coverage path that sends it to VM on the first ring. Another method is to start a trace and watch while...

wpetilli, The integration of Altiris really should be handled by the Altiris business partner. I had a look around on Symantec's site and found no reference to CTI integration. They should be able to tell you the steps needed to get the screen pops, if it is available. “Do not spoil what...

B-) Just had a new request to add an amp... Tough getting older... “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.” - Epicurus

Yes, it is still in the headset jack. We also had to change out the HIC cable... “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.” - Epicurus

Our call center has used 6416D+M and the plantronics HN-xxxx series headsets. There has been no complaints about the quality or volume. As time goes by, some headsets need to be replaced. But generally, great setup... We have a few agents that have had to add M12 amps to offset aging #-)...

donok, I am not sure what your are asking. The only line that needs to change in your vector is the available criteria. It will follow the rest of the flow as designed. “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you...

demanding, If I read this correctly, you want to know if we have BP's or other outside "consultants" do our patches? If this is the question, the answer is sometimes. It just depends on the size of the system and amount of time required to accomplish. Service Packs are pretty easy to do, it...

Ratman, Are you using time offsets in the locations table? Or the tennants? “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.” - Epicurus

create a second config set and set "Confirmed Answer? to yes... It will require them to hit a key to accept the call... change off-pbx-telephone configuration-set 2 Page 1 of 1 CONFIGURATION SET: 2...

donok, Why not just change the vector step from "staffed" to "avaialble"? This would bypass this agent after they went into AUX... “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.” - Epicurus

Did you by chance add these to your existing domain? Are there any permission (AD) issues that might be locking you out. We run ours in its' own domain. “Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.” -...