My helpdesk is setup as a call center and the head of the group is inquiring about integrating screen pops with the calls. The firm uses Altiris as its help desk ticketing system. Does anyone know if the 2 can talk and what's required to get this working?
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Call Center and Screen Pops
- Thread starter wpetilli
- Start date
montyzummer
IS-IT--Management
AES Server
APSS (SME)
ACSS (SME)
APSS (SME)
ACSS (SME)
- Thread starter
- #3
wpetilli,
The integration of Altiris really should be handled by the Altiris business partner. I had a look around on Symantec's site and found no reference to CTI integration. They should be able to tell you the steps needed to get the screen pops, if it is available.
“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”
- Epicurus
The integration of Altiris really should be handled by the Altiris business partner. I had a look around on Symantec's site and found no reference to CTI integration. They should be able to tell you the steps needed to get the screen pops, if it is available.
“Do not spoil what you have by desiring what you have not; remember that what you now have was once among the things you only hoped for.”
- Epicurus
- Status
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