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  1. trapshooter

    Nupoint Email buffer deletion

    I have a customer who has voicemail to email on their NuPoint. They put in a bogus IP Address for the SMTP server until they were ready to give this options to their users. Now six months later, the changed the IP Address to the correct SMTP server's address. Once they did that, users are...
  2. trapshooter

    Mitel MCD SIP No Audio on Incoming Calls

    No. 5330e All Teleworker
  3. trapshooter

    Mitel MCD SIP No Audio on Incoming Calls

    I have a VMCD and a VMBG with SIP trunks. The VMBG is set up in the DMZ behind a NAT. Using the VMBG for the SIP trunking. I have two issues; 1. Calls come in and connect but no audio eithe way. 2. Outgoing calls sound great both ways but afte 30 seconds or so the call is dropped. Any ideas
  4. trapshooter

    Service Desk hunt/ring groups

    In Maintenace Command Line type in "Locate Number 5333". This will atleast tell you where to look.
  5. trapshooter

    Recall on Magix

    I have a customer using Recall on a Magix. The Recall function worked until I installed MOH last week. Now when on a call and you press Recall, the system disconnects all calls. Any thoughts?
  6. trapshooter

    3300 Queue Size

    Thanks to all, even the smart ass ones
  7. trapshooter

    3300 Queue Size

    Is there any way to limit the size of an ACD queue? Have a customer who only wants 1 person in a queue and anyone else calling in to get a busy signal.
  8. trapshooter

    Adding licenses to Nupoint

    I have a customer who wants more ports of VM on their Nupoint. I have purchased the ports from AMC, but when I do a sync they do show in the Nupoint. What do I need to do. Their Nupoint is a release 11.
  9. trapshooter

    Auto Attend Selector going straight to VM

    In VM make sure it is to an extension and not a mailbox.
  10. trapshooter

    sx-2000 to 3300

    Thanks
  11. trapshooter

    sx-2000 to 3300

    Has anyone migrated a sx-2000 to 3300? And how to I get the data base of the 2000 on to my PC?
  12. trapshooter

    Embedded MOH

    Thanks for the info.
  13. trapshooter

    Embedded MOH

    Has anyone tried to load embedded MOH on a 3300? I can not find anything to get me to the format that Mitel is looking for (WAV, A-law or m-law (G.711), 8 kHz, 8-bit, mono).
  14. trapshooter

    Issues w/ volume on SS401+?

    What system is this on. The newer systems when volume is set to the max, the next call the volume will go down by default. I have my users put the volume to max and then back it down one. Doing this the next call will be at the volume you want. If this does not do the trick, make sure in...
  15. trapshooter

    Delay ring on 3300

    Where do you change the amount of time a multi-call will ring when set to delay ring?
  16. trapshooter

    Merlin Mess. R 2.5

    When a line is not answered it is supposed to go to the AA, but all the system does is tranfer the caller to the operator. The system works perfectly in night mode but I get this in day mode only.
  17. trapshooter

    magix paging problem

    Made sure that line 807 is not in the night or operator programming. I had it in the night program once and hade the same thing where I could not program it as the page port
  18. trapshooter

    Polycoms on a 576DBS

    Will do
  19. trapshooter

    Polycoms on a 576DBS

    I have three polycoms and many analog phones on a 576DBS. All outgoing calls go out a PRI. My polycoms are outpulsing more digits than are enter causing errors on out going calls. My other analogs do not have this problem. Looking for help.

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