Hi,
We currently have a number (5333) which is our tech support number. Typically when this number is dialed it then forwards/broadcasts the call to our 3 tech guys.
The issue we are having is for some reason one of the numbers has stopped receiving calls while the other two ring fine.
I have logged onto our 3300 communications director and have found the Hunt group form and the Ring group form but neither seem to contain the 5333 number.
Can any one shed some light as to what other forms there are? Ideally I am trying to check if one of the tech guys have been removed from the group somehow.
Thanks in advance
Cheers
Mo
We currently have a number (5333) which is our tech support number. Typically when this number is dialed it then forwards/broadcasts the call to our 3 tech guys.
The issue we are having is for some reason one of the numbers has stopped receiving calls while the other two ring fine.
I have logged onto our 3300 communications director and have found the Hunt group form and the Ring group form but neither seem to contain the 5333 number.
Can any one shed some light as to what other forms there are? Ideally I am trying to check if one of the tech guys have been removed from the group somehow.
Thanks in advance
Cheers
Mo