trapshooter
Programmer
Is there any way to limit the size of an ACD queue? Have a customer who only wants 1 person in a queue and anyone else calling in to get a busy signal.
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3300 Queue Size
- Thread starter trapshooter
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If you had an NSU you could use IMAT to set a min/max for the called number. Otherwise you need a single trunk that when the first call comes in you get through all further calls get busy ( unless internal callers call the queue then the answer is no without doing something like a trunk loop back ). Agree with bobcheese, not sure why they would need ACD unless the user takes a real long time to answer their phone.
The single biggest problem with communications is the illusion that it has taken place.
The single biggest problem with communications is the illusion that it has taken place.
I see by LoopyLou's answer that I may have misunderstood your question. As all calls to an ACD path are considered Queue calls (Answered or not) then 1 call queueing is only 1 call at a time. Loopylou's answer makes me see that you might have meant 1 call answered AND 1 call queued or up to 2 calls at a time.
Can you clear this up?
**********************************************
What's most important is that you realise ... There is no spoon.
Can you clear this up?
**********************************************
What's most important is that you realise ... There is no spoon.
- Thread starter
- #7
I don't normally respond to cheap shots but I must point out, you post was unclear in intent and you never answered anyone's questions. Not one! What did you expect?
Garbage in garbage out.
**********************************************
What's most important is that you realise ... There is no spoon.
Garbage in garbage out.
**********************************************
What's most important is that you realise ... There is no spoon.
There is no standard way to control maximum depth of the queue. Actually it could be useful in order to prevent resource starvation in a shared system when trunks which serve ACD used for regular calls as well.
Although you can use MiTAI interface in order to count calls in any particular queue and drop other calls arriving on the ACD path in excess of desired number.
Along the line it is also important to know how your customer is counting calls. Is it number of waiting calls should be limited or total number of active calls which crossed ACD path? Some calls could be transfered from ACD agent to a regular extension and will not be counted against ACD queue, but will keep the trunk busy.
Although you can use MiTAI interface in order to count calls in any particular queue and drop other calls arriving on the ACD path in excess of desired number.
Along the line it is also important to know how your customer is counting calls. Is it number of waiting calls should be limited or total number of active calls which crossed ACD path? Some calls could be transfered from ACD agent to a regular extension and will not be counted against ACD queue, but will keep the trunk busy.
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