Auto Attend Selector going straight to VM

[dspeciale]

Partner Mail R3

I have the Auto Attendant setup with our menus.
All selections are being routed directly to peoples voicemail.

If the caller dials 3 for Human Resources i have it setup to go to that extension, but it is not ringing on her phone. It goes directly to her VM.

The DND is not on.
I have #321 set to 3 rings.
#310 is assigned.


What have i missed?

 

[dspeciale]

Feature 59 Displays:
PACS R7.0 91E


If i intercom to the extension is goes to vm after 3 rings.

 

[trapshooter]

In VM make sure it is to an extension and not a mailbox.

 

[dspeciale]

Don't follow.

In submenu definition-
It will say selector code 1 transfer to ext 21

 

[dspeciale]

I figured it out.

The Class of Service was set to 5.
5 does not allow Transfer.

I switched them over to 4 and now extensions get transfered and ring first then go over to voicemail.

Whew!