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Just a note, we have an active\passive cluster but while all indications are that the files are backed up on the physical and virtual nodes we had to define individual subclients rather than leaving the default in order to be able to see the files to restore them. Commvault are still trying to...

Hi, I have to reboot the commserv all the time, just suspend everything and then reboot. The only problems we have is with the Data Migrator for our File server. If that isn't killed then we have to restart the services for our media agent on the file server a couple of times.

I have been doing the log and ERSet shuffle with CV on this issue for over two months now - my 136PV library will not recognise any tapes as cleaning media, even when the automatic recognitation is set off and it is imported as a cleaning media, I went through 2 new ones before I was informed...

Hi, I am trying to migrate a folder from our file server, using Data Migrator, which contains a number of .msg files. The job runs fine and all the files are stubbed but then they reappear within a few minutes. The messages have all been deleted from email accounts and are not being opened by...

Birky, Just a quick question - the documentation you refer to keeps stating that it will work with "stub recall" which I would take to mean when the migrated file is being accessed. We have no problems with recalling files from a migrated area. The problem we have is when we try to run a...

birky, Thanks for that info, I am passing it onto our AV team to implement. D.

We have also install Trend Office scan on our file server and since then we are unable to run Data Migrator jobs without the file server crashing. What version currently works with Data Migrator, we are on Trend Office Scan 7.3 release 8.320.1003. Any help would be gratefully received

SP4 appears to have solved the problem

Have installed SP4 on all clients with no problems.

Just installed SP4 on commvault server - will see if there are any problems after tonight.

There are 2 drives in the library and which storage policy? The max assigned to any is 2.

Hi, Has anyone come across this problem. Spare tapes are recognised by the system and listed in the Scratch Pool, they can be viewed within the library by their icon. However, the Scratch Pool after a while cannot recognise the spare tapes and issues an error that there are not enough spare...

Have you put on SP3PostPack 1 - it sped up our backups

Ensure before you go to the training that everyone is at the same level and play around with the system for a while. We had never seen the product and had no idea what the trainers were talking about - its a whole new world of backups and you need to have your questions ready. We ended up...

SP3 fixed a problem on restoring SQL databases to a different name, it also fixed a problem that we were having with data aging.

check that you have SP3 if you are using V6.1 - we encountered a lot of problems trying to restore to different named databases until we installed SP3

I have asked them and am still waiting on a reply - no something I want to test out again in a hurry.

That patch has worked - thanks for your help

Thanks - will test it out. We are running V7.1.5

There seems to be an issue with Data Migrator stubbing files that have the % character in the name. It hangs the job completely at the stubbing process. Has anyone come across a method of excluding this character from the migration job. The system won't accept *%* as a valid filter.