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Hi Kevin, Sorry for the delay was out of town. Yes, the Signaling Group is configured NFAS and the primary and secondary D-channels are assigned using protocol 'a'.

Hello all, Our vendor Verizon has advised that our secondary D-channel keeps going into 'out-of-service' state because we do not have 'service messaging' turned on in the switch. These are not new circuits and have been in service for 3 years with no changes and teh problem just started to...

Thanks Mitch, We assumed this, but wanted confirmation!

Hi jimbo, What I should have stated was that our 8300 LSP's in (Denver, San Fran, Ill, and LA) and 8500 ESS (PA) are registering back to the gateway for our 8500 ESS in FL not our primary 8730 gateways in NJ when we do a failover test. The timers all seem to be correct, however, when we restore...

We have 4 LSP's and 1 ESS that register back to seconday ESS (8500) not Primary (8730 CM5.2) after a failover test. We have confirmed in the MGC list for all 5 servers (4-8300's and 1-8510) the Primary IP address in line 1 with Secondary ESS in line 2, but they still register back to secondary...

We are using CM 3.1.2 with an 8720 server in 1 location and 8500 server in remote location as ESS. When a Supervisor located in Main(8720) uses SO feature to observe an agent located in remote ESS(8500) the call will sporadically go silent after the agent places the caller on hold and won't...

Just to close this out for all - anytime you get the message 'normasl access to mailbox is unavailable at this time', insure that a re-boot has been done in the recommended time frame on both the MSS and MAS; otherwise you may be doing a database reconciliation from UNIX.

Thanks Ken, They found out the hard way. [surprise] Of course, now I have to remove the station coverage until they want to send another broad cast and turn on the messsage light.

Even more strange, I added x4398 to pbx as x-port with 1 ring to vm cp just like x4900; leave a message and it is sent to ELA list users twice. I have confirmed that 4398 is an ELA list in MSS and not a subscriber. The only difference in the two are one is an ELA (4398) and one is mailbox...

Thanks pabxdude, I haven't looked at the OHV log, so I will see if I can find that and see what is happening and post. In reply to Ken's post: the message isn't in my mailbox, so I can't forward to the ELA list by pressing 2 and selecting 4398.

We are trying to send a broadcast message but it isn't working. I have set up x4900 in MSS as Broadcast extension, created ELA 4398 with all subscribers in list, added x4900 in pbx as station w/cover to vm on 1 ring, and created mailbox 4900 in MAS with COS 8. We can call 4900, record a...

I keep getting this greeting, "I'm sorry normal access to your mailbox is not availble, to review messages left by callers press 1, to disconnect press *" immediately after I input my password. This is happening only on this one mailbox no matter how mnany times I delete it and re-establish it...

Thanks phoneguy55 for the quick response. Yes I have confirmed that it is correct.

I have confirmed that the G3r v11 PBX time is correct and that the Unix time in Audix Map 40 is correct, however, messages are being timestamped one hour different from switch time. I have also re-booted Audix, but timestamp is still an issue. Can anyone give me any clue as to why this is...

We use ASA to program CM4.0 in NJ and FL and I have been advised that if I make a change to my ESS (ch aar digit x11) from min 3, max 3 to min 3 max 28 it will not affect the Main switch only my ESS locally. The problem I have is that callers are constantly dialing 911 when trying to access our...

Hey Merlinman, We are in the process of getting approavl to replace teh existing Legend and AVP with IPOffice, but the state process is very slow. Thaks for the response.

Hey Tommy, You were correct, it is the hard drive. Unfortunately, this is a system owned by a State Prison System and no one knows where the software is, nor do they have any back ups. Trying to get them to replace it, but they want to wait until next year's budget so we'll see what happens.

I have an AVP connected to a Merlin Legend and it seems to have lost the greetings and messages after a power surge last week. When you dial an extension, AVP answers and asks for extension #, then password. After inputting password, goes to silence for about 15 to 15 seconds, then repeats the...

Hello Gany, I am having the same issue, however, my trunks are set properly as per previous post from you and still the conference drops. What were the settings on page 7 in your System-Parameters Features for: Conference/Transfer Abort Transfer = y or n, mine is y; Transfer Upon Hang-up = y...

We have a requirement to "introduce" a caller to a second agent or supervisor when additional help or suport is needed and I have tried using Conference and Drop, Conference and Release, and plain old Transfer with no success. We are on an 8700 with Communciations Manager 3.1.2 and CMS. Any...