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Thank you all for suggestions and input. I tried various settings and suddenly it started working again, then it didn't, now it does. Never have problems with Magix - even when I use the Partner modem settings. I'm a bit frustrated with Avaya at this point as IP Office continues to be...

Suddenly I cannot access multiple partner systems I've been logging into for years. I verified remote password with the customer. I'm getting connected and hear modem handshake, then get a "Connected at 14400bps" message, but not prompted for a password. Can anyone verify my modem settings...

I have a customer with 3 Magix/Legends networked over PPP T-1s, utilizing Centralized VM and they are ready to upgrade to IP Office. Is it best to keep the current line configuration using PPP T-1s there a better way with the IP Office SCN? Distance is minimal and the main node has to be up...

You can route any DID to an Auto Attendant. Then you will not need a phone and can set up the dial 0/timeout option to one of several choices.

Thank you CarGoSki, Oddly, the modem is working fine when I connect to a Legen/Magix. This is an old (2001) laptop running Window XP Pro, SP3. I've kept this laptop just for programming Avaya's older products. Modem is a Lucent Win Modem and has the following settings: Baud Rate: I've tried...

Thank you for your response. Yes, each system has a password. It is only recently that I've had issues logging in.

It will automatically reset to the correct day of the week when you reset you date: ddmmyy on #101.

#102 is not valid for an R7. That is an old command from earlier releases that did not match the day of the week to the calendar.

Did you have a remote backup card installed? If so, check the date of the last back up to the card and restore from there.

Could someone post the settings for my laptop modem I am using for RAC access? I can't find it in the "Getting Started" installation manual. It suddenly stopped working, even with a direct connection to ext. 76 on my lab system. I'm able to get a connection, but can't establish a session. I'm...

Thank you, Merlinman. We will try to reseat every module and the second carrier. This issue arose after a power outage and surge that ourlasted their UPS, so the system shut down. I imagine the power issue could have caused the boards to loosen up a bit. We had a similar situation on a...

We have a Merlin Legend R6.1 with 3-408 GLM-U,1-012TR for connection to Merlin Mail, 1-008MLX, and one unused 800GL-ID modules. Dial tone from Comcast, delivered to us as analong lines. We have been experiencing calls being put on hold by the system in mid-conversation or being dropped. We...

What a great solution! Cudos to TouchToneTommy

Thanks, TL. I'll try a different phone. Odd that it worked fine on live tests, though.

I have one user whose MWI lights and turns off when she logs into vm and presses 2 to retrieve messages. There are no messages in her inbox. I tested by leaving a message both direct extension dialing and via AA. MWL worked fine. Could this be a symptom of too short a message to be recorded...

I have two customer with PACS R7 that have had the handset functionality disabled on the 509 CU, various extensions. I've tried different phones on the Control Unit jacks directly and the problem persists. The speakerphone works, but no combination of handsets, cords or wiring makes a...

Thank you very much for the advice. I'll try this and see what happens in a couple of days.

My customer has Partner Voice Messaging, R3- Large. The Selector Code programming repeatedly reverts back to the default. All other programming stays in tact except this. Any knowledge of a fix for this? Thanks.

Thank you. I'll try that. Appreciate your help!

Thank you for your input. I'm no longer on site. Seems like problem must be in the VM Pro since I don't get the transfering call recording, call just drops. (Yes, it is in the action code prompts and assigned to the Action code.) This is only on Action Code 4 - transfer to ext 306. All others...