I have one user whose MWI lights and turns off when she logs into vm and presses 2 to retrieve messages. There are no messages in her inbox. I tested by leaving a message both direct extension dialing and via AA. MWL worked fine. Could this be a symptom of too short a message to be recorded, but long enough to light the light?
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations Mike Lewis on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
VM Pro MWI
- Thread starter phonemom
- Start date
Sound like the light on the phone is bad.
Try a different phone or let the user login on a different phone.
If the issue follows the user or also happens on a different phone then it is a software issue.
If not then the phone (the MWI) is bad.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
Try a different phone or let the user login on a different phone.
If the issue follows the user or also happens on a different phone then it is a software issue.
If not then the phone (the MWI) is bad.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
- Thread starter
- #3
You could also try to delete the user in vmpro.
Go to the folder, on the vmpro server, C:/Program Files/Avaya/IP Office/Voicemail Pro/VM/Accounts.
Find the user and delete the complete user.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
Go to the folder, on the vmpro server, C:/Program Files/Avaya/IP Office/Voicemail Pro/VM/Accounts.
Find the user and delete the complete user.
Homo sapiens non urinat in ventum
honey, i fried the IP Office !!!
Sarcasm, it's only one of the services I offer.
- Status
