VM Pro Transfer on IPO 403 v3.2

[phonemom]

I have a new user who wants only unanswered calls to go to his cell phone. It works fine when we call the DID, but not in VM PRO. We've set up a transfer exactly the same as all other extension, but don't hear,: your call is being transferred." and the call disconnects.
Here's the VM Print:

; Auto-generated by IP Voicemail Pro Client
; For use with IP Office Voicemail Pro Server
; File produced on 26/02/2010 15:32:28
;
; DO NOT EDIT THIS FILE DIRECTLY
;


;
; -------------------Condition Information-------------------
;


Day Night
{
MEMBERS OR
MEMBERS OR
TIMEBAND MONDAY 08:00-17:00
MEMBERS OR
TIMEBAND TUESDAY 08:00-17:00
MEMBERS OR
TIMEBAND WEDNESDAY 08:00-17:00
MEMBERS OR
TIMEBAND THURSDAY 08:00-17:00
MEMBERS OR
TIMEBAND FRIDAY 08:00-17:00
}


;
; -------Callflow information for "Main Incoming.Leave"-------
;


Main Incoming.Leave
{
INTERRUPTABLE
ROOT
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Main Incoming.Leave.Start Point.1
EVENT RESULT.Next=Main Incoming.Leave.Goto Attendant.0
}

Main Incoming.Leave.Start Point.1
{
INTERRUPTABLE
ACTION NULL
RESULT=Next
}

Main Incoming.Leave.Goto Attendant.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Main Incoming.Leave.Goto Attendant.1
}

Main Incoming.Leave.Goto Attendant.1
{
INTERRUPTABLE
ACTION NODE=Short Codes.Attendant
}


;
; ------Callflow information for "Short Codes.Attendant"------
;


Short Codes.Attendant
{
INTERRUPTABLE
ROOT
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.Start Point.1
EVENT RESULT.Next=Short Codes.Attendant.Day Night.0
}

Short Codes.Attendant.Start Point.1
{
INTERRUPTABLE
ACTION NULL
RESULT=Next
}

Short Codes.Attendant.Day Night.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.Day Night.1
EVENT RESULT.True=Short Codes.Attendant.Day Menu.0
EVENT RESULT.False=Short Codes.Attendant.Night Menu.0
}

Short Codes.Attendant.Day Night.1
{
INTERRUPTABLE
ACTION TEST=Day Night
RESULTOK=True
RESULTFAIL=False
}

Short Codes.Attendant.Day Menu.0
{
MSG Day Greeting
INTERRUPTABLE
ACTION WAIT
TIMEOUT 5=Short Codes.Attendant.0, timeout Transfer Sharon 313.0
EVENT KEYSTR.1=Short Codes.Attendant.1- Transfer Dean 308.0
EVENT KEYSTR.2=Short Codes.Attendant.2 - Transfer Clint 307.0
EVENT KEYSTR.0=Short Codes.Attendant.0, timeout Transfer Sharon 313.0
EVENT KEYSTR.*=Short Codes.Attendant.Dial by name.0
EVENT KEYSTR.#=Short Codes.Attendant.Day Menu.0
EVENT KEYSTR.3??=Short Codes.Attendant.Transfer Extensions.0
EVENT KEYSTR.4=Short Codes.Attendant.4 - Transfer Tom 306.0
EVENT KEYSTR.5=Short Codes.Attendant.5 - Transfer Matt 305.0
EVENT KEYSTR.6=Short Codes.Attendant.6- Transfer Sharon 313.0
EVENT KEYSTR.8=Short Codes.Attendant.8- Transfer Ashley 312.0
EVENT KEYSTR.9=Short Codes.Attendant.9 - Transfer Katie 319.0
}

Short Codes.Attendant.Night Menu.0
{
MSG Night Greeting
INTERRUPTABLE
ACTION WAIT
TIMEOUT 5=Short Codes.Attendant.0, timeout Transfer Sharon 313.0
EVENT KEYSTR.1=Short Codes.Attendant.1- Transfer Dean 308.0
EVENT KEYSTR.2=Short Codes.Attendant.2 - Transfer Clint 307.0
EVENT KEYSTR.0=Short Codes.Attendant.0, timeout Transfer Sharon 313.0
EVENT KEYSTR.*=Short Codes.Attendant.Dial by name.0
EVENT KEYSTR.#=Short Codes.Attendant.Night Menu.0
EVENT KEYSTR.3??=Short Codes.Attendant.Transfer Extensions.0
EVENT KEYSTR.4=Short Codes.Attendant.4 - Transfer Tom 306.0
EVENT KEYSTR.5=Short Codes.Attendant.5 - Transfer Matt 305.0
EVENT KEYSTR.6=Short Codes.Attendant.6- Transfer Sharon 313.0
EVENT KEYSTR.8=Short Codes.Attendant.8- Transfer Ashley 312.0
EVENT KEYSTR.9=Short Codes.Attendant.9 - Transfer Katie 319.0
}

Short Codes.Attendant.0, timeout Transfer Sharon 313.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.0, timeout Transfer Sharon 313.1
}

Short Codes.Attendant.0, timeout Transfer Sharon 313.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=313
}

Short Codes.Attendant.Transfer Extensions.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.Transfer Extensions.1
}

Short Codes.Attendant.Transfer Extensions.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=$KEY
}

Short Codes.Attendant.2 - Transfer Clint 307.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.2 - Transfer Clint 307.1
}

Short Codes.Attendant.2 - Transfer Clint 307.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=307
}

Short Codes.Attendant.1- Transfer Dean 308.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.1- Transfer Dean 308.1
}

Short Codes.Attendant.1- Transfer Dean 308.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=308
}

Short Codes.Attendant.Dial by name.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.Dial by name.1
EVENT RESULT.False=Short Codes.Attendant.Day Night.0
EVENT RESULT.True=Short Codes.Attendant.Transfer Extensions.0
}

Short Codes.Attendant.Dial by name.1
{
INTERRUPTABLE
ACTION NAMELOOKUP
LISTTYPE=USER
SORTORDER=FIRST
RESULTOK=True
RESULTFAIL=False
}

Short Codes.Attendant.5 - Transfer Matt 305.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.5 - Transfer Matt 305.1
}

Short Codes.Attendant.5 - Transfer Matt 305.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=305
}

Short Codes.Attendant.6- Transfer Sharon 313.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.6- Transfer Sharon 313.1
}

Short Codes.Attendant.6- Transfer Sharon 313.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=313
}

Short Codes.Attendant.8- Transfer Ashley 312.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.8- Transfer Ashley 312.1
}

Short Codes.Attendant.8- Transfer Ashley 312.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=312
}

Short Codes.Attendant.7- Transfer Scott 314.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.7- Transfer Scott 314.1
}

Short Codes.Attendant.7- Transfer Scott 314.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=314
}

Short Codes.Attendant.9 - Transfer Katie 319.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.9 - Transfer Katie 319.1
}

Short Codes.Attendant.9 - Transfer Katie 319.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=309
}

Short Codes.Attendant.4 - Transfer Tom 306.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Attendant.4 - Transfer Tom 306.1
}

Short Codes.Attendant.4 - Transfer Tom 306.1
{
MSG Being Transfered
INTERRUPTABLE
ACTION TRANSFER=306
}


;
; -----Callflow information for "Short Codes.Recordings"-----
;


Short Codes.Recordings
{
ACCESS PIN=1234
INTERRUPTABLE
ROOT
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Recordings.Start Point.1
EVENT RESULT.Next=Short Codes.Recordings.Recording Numbers.0
}

Short Codes.Recordings.Start Point.1
{
INTERRUPTABLE
ACTION NULL
RESULT=Next
}

Short Codes.Recordings.Recording Numbers.0
{
MSG Recording
INTERRUPTABLE
ACTION WAIT
TIMEOUT 4=Short Codes.Recordings.Recording Numbers.0
EVENT KEYSTR.4=Short Codes.Recordings.Being Transfered.0
EVENT KEYSTR.5=Short Codes.Recordings.Recording Number.0
EVENT KEYSTR.3=Short Codes.Recordings.Enter Extension.0
EVENT KEYSTR.1=Short Codes.Recordings.Day Greeting.0
EVENT KEYSTR.2=Short Codes.Recordings.Night Greeting.0
EVENT KEYSTR.6=Abrupt Disconnect.Route
EVENT KEYSTR.7=Abrupt Disconnect.Route
EVENT KEYSTR.8=Abrupt Disconnect.Route
EVENT KEYSTR.9=Abrupt Disconnect.Route
}

Short Codes.Recordings.Day Greeting.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Recordings.Day Greeting.1
EVENT RESULT.Next=Short Codes.Recordings.Recording Numbers.0
}

Short Codes.Recordings.Day Greeting.1
{
INTERRUPTABLE
ACTION RECORD=Day Greeting
RESULT=Next
}

Short Codes.Recordings.Night Greeting.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Recordings.Night Greeting.1
EVENT RESULT.Next=Short Codes.Recordings.Recording Numbers.0
}

Short Codes.Recordings.Night Greeting.1
{
INTERRUPTABLE
ACTION RECORD=Night Greeting
RESULT=Next
}

Short Codes.Recordings.Enter Extension.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Recordings.Enter Extension.1
EVENT RESULT.Next=Short Codes.Recordings.Recording Numbers.0
}

Short Codes.Recordings.Enter Extension.1
{
INTERRUPTABLE
ACTION RECORD=Enter Extension
RESULT=Next
}

Short Codes.Recordings.Being Transfered.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Recordings.Being Transfered.1
EVENT RESULT.Next=Short Codes.Recordings.Recording Numbers.0
}

Short Codes.Recordings.Being Transfered.1
{
INTERRUPTABLE
ACTION RECORD=Being Transfered
RESULT=Next
}

Short Codes.Recordings.Recording Number.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Recordings.Recording Number.1
EVENT RESULT.Next=Short Codes.Recordings.Recording Numbers.0
}

Short Codes.Recordings.Recording Number.1
{
INTERRUPTABLE
ACTION RECORD=Recording
RESULT=Next
}

Short Codes.Recordings.Record Name.0
{
ACCESS PIN=$
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.Recordings.Record Name.1
EVENT RESULT.Next=Abrupt Disconnect.Route
}

Short Codes.Recordings.Record Name.1
{
INTERRUPTABLE
ACTION RECORDNAME=$KEY
RESULT=Next
}


;
; -----Callflow information for "Short Codes.TransferVM"-----
;


Short Codes.TransferVM
{
INTERRUPTABLE
ROOT
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.TransferVM.Start Point.1
EVENT RESULT.Next=Short Codes.TransferVM.Menu.0
}

Short Codes.TransferVM.Start Point.1
{
INTERRUPTABLE
ACTION NULL
RESULT=Next
}

Short Codes.TransferVM.Menu.0
{
MSG Enter Extension
INTERRUPTABLE
ACTION WAIT
EVENT KEYSTR.3??=Short Codes.TransferVM.Leave Mail.0
}

Short Codes.TransferVM.Leave Mail.0
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Short Codes.TransferVM.Leave Mail.1
EVENT RESULT.Success=Abrupt Disconnect.Route
EVENT RESULT.Failure=Abrupt Disconnect.Route
}

Short Codes.TransferVM.Leave Mail.1
{
INTERRUPTABLE
ACTION LEAVEMAIL=$KEY
RESULTOK=Success
RESULTFAIL=Failure
}


;
; ----------Callflow information for "Record Names"----------
;


Record Names
{
INTERRUPTABLE
ROOT
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Record Names.Start Point.1
EVENT RESULT.Next=Record Names.Record Name.0
}

Record Names.Start Point.1
{
INTERRUPTABLE
ACTION NULL
RESULT=Next
}

Record Names.Record Name.0
{
ACCESS PIN=$
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Record Names.Record Name.1
EVENT RESULT.Next=Abrupt Disconnect.Route
}

Record Names.Record Name.1
{
INTERRUPTABLE
ACTION RECORDNAME=$NAM
RESULT=Next
}


;
; -------------Default Disconnection Information-------------
;


Abrupt Disconnect.Route
{
INTERRUPTABLE
ACTION WAIT
EVENT RESULT.NODE_ENTRY=Abrupt Disconnect.Action
}

Abrupt Disconnect.Action
{
INTERRUPTABLE
MSG en\MC_02
ACTION DISCONNECT
}
Thank you for looking at this.

 

[Westi]

lots of info there
lets start from somewhere else, incoming calls on the DID cover to the cellphone via the no answer forwarding?

You could have calls just simply go to voicemail after ringing the phone use the leave point of that user and send it to a forwarded dummie user, that would then work for both calls the same way because maybe it is just a bit moody.
Are you running the latest R3.2 or a previous version?
I think 3.2.69 comes out of my memory

Joe W.

FHandw., ACS (downgraded again)

insanity is just a state of mind

 

[TomMills]

forward on busy to a dummy user thats forwarded to the mobile? beer tells me it might work?

http://www.twitter.com/tem1985

ACSS-SME
Get well soon Aaron.

 

[phonemom]

Thank you for your input. I'm no longer on site. Seems like problem must be in the VM Pro since I don't get the transfering call recording, call just drops. (Yes, it is in the action code prompts and assigned to the Action code.) This is only on Action Code 4 - transfer to ext 306. All others work. I don't see any discrepancies in the printout above. DID 306 works beautifully. All other extensions utilize unconditional forward, so I tried tha; tried setting up a vm box. He does not want to use IPP VM at all other than AA on main line. This should be very straight-forward, so I have to be missing something.

 

[tlpeter]

Use a route call by status action.

Then you have an option "no answer" and then use the transfer.



ACS IP Office or is it ACSS
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[phonemom]

Thank you. I'll try that. Appreciate your help!