Using IMS on an IPO406v2 (3.2.17) and VMPro (3.2.15)
No noticable problems but receiving the following warning in the application log.
Event Type: Warning
Event Source: UMServer
Event Category: None
Event ID: 3
Date: 8/30/2006
Time: 6:15:31 PM
User: RTELEPHONE\vmpro
Computer: NTSERVER6...
get rid of the third CA button (c=) and add RESERVE_LAST_CA=1 to the source of to the NoUser account.
This will allow only one active incoming call on the set.
Go to: http://support.avaya.com/elmodocs2/ip_office/jobaids/002_dte_port_maintenance.pdf
1- Switch off power to the IP Office Control Unit.
2- Power on the Control Unit and press the escape key every second until you get a Loader message.
3- Enter AT (note upper case). The Control Unit should...
I have a similar situation in CRM 3.0 where the account telephone number field is typically entered as XXX-XXX-XXXX
The IPO will send it as either:
9XXXXXXXXXX (with the Line Prefix set to '9')
XXXXXXXXXX (with the Line Prefix empty)
If I enter the CRM telephone numbers as XXXXXXXXXX it works...
1. Log into CMS as root2 or cmssvc.
2. To verify that the required packages are installed, enter: pkginfo -x | grep LU
Verify that the following packages are installed:
• LUahl
• LUaot
• LUim
• LUorbutil
3. To obtain the cms version,
enter: pkginfo -x cms
4. To identify the communications...
This works on my IPO406v2 3.1(29) using a 5420 telephone.
1- Have someone dial your extension.
2- While your phone is ringing, press a second call appearance button(b=) and get dialtone.
3- Now press your MESSAGES button and it should show:
____________________________
>NEW=1
>OLD=3
>SAV=7...
Anyone know where I can get a copy of the IP Office SDK (Software Developers Kit).
I have the CTI Link Pro license but no software or samples to go along with it.
I modified the existing C++ code from the SDK to pass the ANI or Caller-ID to a simple VB module using the command line.
The C++ app (TSAPIIN.exe) launches the VB app (ANILookup.exe) and does a screen-pop in MSAccess.
Simple but effective and all the coding is in VB so its easy to work with.
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