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PBXTech, Again, thank you for your response. 'Auto Answer' was set to None:. Since the phone was in a remote area, I was unable to see if the 'int-aut-an' was pressed. I removed the 'int-aut-an' from the softkey button assignment. This seemed to do the trick. Thanks!

Thank you PBXTech. I checked the softkey button assignments and do not see HFAI. They have: 1: directory 2: drop 3: int-aut-an 4: timer 5: priority 6: auto-cback 7: abr-prog 8: abr-spchar Char: ~P 9: lwc-store 10: ringer-off 11: btn-view 12: admin Thank you.

Each time a call comes in to a 6408D+ phone, it answers to the speaker phone instead of the handset. Comparing the station settings to another phone, all looks OK. Can anyone offer any suggestions? Thank you in advance.

We ran in to an odd problem last week. Someone tried dialing the internal extension (1234) for our Meet Me Conference service. They got a wave off. When they dialed the external number 412-xxx-1234 they were connected. I had trouble duplicating this because I and a few others were successful...

The time did not update on one individual's phone this past weekend. I instructed him to unplug the phone, wait about 10 minutes and then plug the phone back in. (This has worked for a number of individuals.) Since Monday, though, the display has not come back on this individual's phone - no...

We have an emergency response center with five lines. Two are direct inward dial and the other three are internal phones. The coordinator has asked that in the event of an emergency if one of the direct lines is in use can the phone system search for another phone that is not in use and have...

Thank you for the reply but there is no date/time button on the phone. It is a 6408D+ desk phone.

The user reported yesterday afternoon the date and time on her phone went blank. The phone number for incoming calls will display, though. I swapped out the phone with another working phone and same issue. I took her phone and put it at another location and is displays the date and time. The...

Thanks letman! Your solution was exactly what I needed. Could you provide an explanation of the 'auto select any idle appearance' option? It was set to No by default. I could not find any explanation in the Avaya documentation. Thank you again.

I have created an extension (x1234) that does not have a physical phone. All calls to this extension (x1234) are transferred to a secretary who is using a 6416D+ phone. The calls appear on her phone on the button assignment 9. I have this button set up as brdg-appr Btn: 1 Ext: 1234 Ring...

Thanks rcrow490!!! Your guidance was perfect. I was able to get this to work and all without having to program a Vector. I truly appreciate your time in answering my post.

We are wondering if the following is possible. We want to forward calls to a cell phone but with the following setup. If the call is internal, we want it to ring four times at the employees desk and then forward offnet to a cell phone. (We know how to do this step.) But if the incoming call...

Thank you both for your input. I changed the transfer type to None. I will wait to see if I receive any complaint calls about this change. If not, I hope this will eliminate the problem. I have removed the VM from the unused extensions but the bad guy also calls current employee's phones...

Is it possible to disable the *T function? We have been getting external, crank calls where we believe the caller is dialing the direct dial number of a known unused extension and then using *T to transfer the call to a valid extension. These calls are being made to annoy employees. Thank you...