Having trouble transferring calls 1

[Nev2800]

I have created an extension (x1234) that does not have a physical phone. All calls to this extension (x1234) are transferred to a secretary who is using a 6416D+ phone. The calls appear on her phone on the button assignment 9. I have this button set up as brdg-appr Btn: 1 Ext: 1234 Ring: r. Calls are coming to this extension on the button and the secretary can pick them up but when she tries to transfer the call to another extension, the transfer never goes through; the phone call just stays on the line. She can successfully transer calls that come in on her extension (x5678). Should she be able to transfer calls from x1234? Am I missing a setting?

Any guidance would be truly appreciated. Thank you.

 

[kkattfish]

are the coverage paths the same for ext. 1234 and the secretary?

 

[letman]

ON page two of the change station screen make sure auto select any idle apperance is set to yes.

 

[mikeydidit]

Check and make sure the the COS/COR are set with the same levels of permissions.

"Wise men speak because they have something to say; Fools because they have to say something."
(Plato)

 

[Nev2800]

Thanks letman! Your solution was exactly what I needed. Could you provide an explanation of the 'auto select any idle appearance' option? It was set to No by default. I could not find any explanation in the Avaya documentation.

Thank you again.

 

[SF0751]

Enter y to allow automatic selection of any idle appearance for transferred or conferenced calls. Communication Manager first attempts to find an idle appearance of the call being transferred or conferenced. If that attempt fails, Communication Manager selects the first idle appearance.

Since you are using a bridged appearance of the extension, you would need a second bridged appearance of the same extension in order to transfer the call - and perhaps a third bridged appearance if "Restrict Last Appearance" is set to Y.

Susan
"Opportunity is missed by most people because it is dressed in overalls, and looks like work." - Thomas A. Edison

 

[phonesrus]

You can press transfer and then press any available call appearance (if you have only 1 bridged) receive dialtone and dial the transferees DN and press transfer to complete. All you need is dialtone, doesn't matter where it comes from.