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Just realized you can enter 'IP' in the port field on the attendant form...

I had forgotten about this thread... Randy, I was looking at your suggestion to replace the 302 with 9611 IP phone. when I change/add attendant, it seems to only give me options for digital sets/ports. How can I use a 9611 as an attendant?

Like I said, press it twice. Thanks for your response, Joe.

You have to press that twice, right? I guess that could work...but seems there should be a solution to just handle this on a per-call basis.

CM 6.3, 9611 phone Hopefully, this is a simple answer... I want to have a button on my phone that will direct a ringing call to voice mail. I have an ignore button, but that only silences the ringer. Then, since I use EC500, I also have to silence my cell phone. I know that IP Office shows...

IP500v2 Essential 9.1.0.437 to 9.1.3.0 I need to update the version on one of my systems remotely, but I can't remember if this affects service the whole time the process is running. I can't have the system down for the length of the upgrade during business hours. I was hoping to start the...

Thanks, AvayaTier3. Time remaining...seconds, I'm guessing?

TN2501 is a VAL board in my G650 cabinet. I would like to eliminate the G650.

I am working on eliminating G650's from my system. Part of that is my announcement board. Is there a replacement for the old TN style announcement boards? Maybe a way to play announcements from another source?

The plan is to eliminate the DCP hardware.

We are pushing our G650s out in favor of IP phones. Has anyone found a solution to replace the 302 attendant consoles? We have 3 of these currently, and would like to phase them out, if possible. Thanks for any advice. Currently running CM 6.3

I have been searching this site looking for the answer that will solve my issue, but haven't found it yet, exactly. Running version 9.1, embedded voice mail Here is the ask: Call to main number (HG 298)--> ring extn 201 (3x) --> ring ext 202 (3x) --> ring ext 203 (3x), then start back at extn...

Does anyone have a Cisco ATA 186 working in H.323 mode with an analog phone attached? Looking to possibly use this for fax. I have dial tone, but can't make or receive calls. Wondering if someone could share the settings they used in the ATA. Thanks for any advice/assistance.

Is there a way to make calls from my phone as my extension, while logged in, instead of showing the agent extension? We are changing some existing users from stations to agents. Wondering if my best action is to create dummy extensions for the phones, and change their existing extensions to...

Can I set up an agent on a phone? I am using 9611 IP phones. Is there a way to just log into the phone using the agent login? Currently, it seems I need an extension and an agent.

I have it working now. I needed an 'auto-in' button on my phone to make me available for calls.

I'm new to the whole idea of agent logins and queuing calls to hunt groups. I think I have a handle on most of it, but having trouble currently. I have hunt group 1 with extension 1450. Agent 1005, which I login from my phone(ext 1469) using feature access code. When I dial 1005, it rings on...

Just to close this thread...the firewall was indeed causing the one-way audio. All is good now. Thanks, Kyle, for all the responses.

I only noticed this on the web page, not sure how to verify/edit.

Also, noticed the time is set to incorrect timezone on my SBC. Would like to update that, as well.