302 attendant console

[84Mike]

We are pushing our G650s out in favor of IP phones. Has anyone found a solution to replace the 302 attendant consoles? We have 3 of these currently, and would like to phase them out, if possible. Thanks for any advice.

Currently running CM 6.3

 

[dialtonebone]

Are you taking the G650s out of service and replacing with media gateways, or pure IP with AAMS?
If the the prior, then just attach the 302 to a digital board.

 

[84Mike]

The plan is to eliminate the DCP hardware.

 

[dialtonebone]

You could replace the 302 with a normal phone (9611 or something). Your other option is One X Attendant for an IP based computer console.

Avaya didn't release any modern console hardware past the 302D.

 

[84Mike]

I had forgotten about this thread...

Randy, I was looking at your suggestion to replace the 302 with 9611 IP phone. when I change/add attendant, it seems to only give me options for digital sets/ports. How can I use a 9611 as an attendant?

 

[84Mike]

Just realized you can enter 'IP' in the port field on the attendant form...

 

[MiikeMoriss]

You could use 9608 with up to 3 button module (BM 12 or SMB24), create agents queue in vector, etc... assing q-call, q-time and busy indicator buttons. Ithink is the closest way to duplication console attd. Or buy the One-x attd console like Randy said..: software + license + instalation = 2-3k.

 

[kyle555]

I don't know if One-X Attendant is available anymore now that Equinox Attendant is the 'new' thing. I'm not a fan. One-X Attendant and IPOCC is originally from Tenovis and what Avaya's done, as far as I can tell, is make the IPOCC ACD application a "Breeze plugin" and your Equinox Attendants can't operate standalone and must connect to the Equinox Attendant Breeze plugin.

One-X Attendant had a client/server architecture too, but if you had just 1, you could have the client/server software on the 1 PC. Now, I think they're trying to force your hand into putting a receptionist ACD server in.

 

[dialtonebone]

If you need queuing you could go that route - it will require other infrastructure you may not have (or you may, IDK).

You could build an attendant vectoring VDN for your tenant and make that vector simply "route-to" the IP 96x1 phone.

People are still buying 1XA, I can't comment if that's the best choice or not knowing about Equinox.