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302 attendant console
- Thread starter 84Mike
- Start date
dialtonebone
Technical User
Are you taking the G650s out of service and replacing with media gateways, or pure IP with AAMS?
If the the prior, then just attach the 302 to a digital board.
If the the prior, then just attach the 302 to a digital board.
- Thread starter
- #3
dialtonebone
Technical User
You could replace the 302 with a normal phone (9611 or something). Your other option is One X Attendant for an IP based computer console.
Avaya didn't release any modern console hardware past the 302D.
Avaya didn't release any modern console hardware past the 302D.
- Thread starter
- #5
I had forgotten about this thread...
Randy, I was looking at your suggestion to replace the 302 with 9611 IP phone. when I change/add attendant, it seems to only give me options for digital sets/ports. How can I use a 9611 as an attendant?
Randy, I was looking at your suggestion to replace the 302 with 9611 IP phone. when I change/add attendant, it seems to only give me options for digital sets/ports. How can I use a 9611 as an attendant?
- Thread starter
- #6
MiikeMoriss
Vendor
You could use 9608 with up to 3 button module (BM 12 or SMB24), create agents queue in vector, etc... assing q-call, q-time and busy indicator buttons. Ithink is the closest way to duplication console attd. Or buy the One-x attd console like Randy said..: software + license + instalation = 2-3k.
I don't know if One-X Attendant is available anymore now that Equinox Attendant is the 'new' thing. I'm not a fan. One-X Attendant and IPOCC is originally from Tenovis and what Avaya's done, as far as I can tell, is make the IPOCC ACD application a "Breeze plugin" and your Equinox Attendants can't operate standalone and must connect to the Equinox Attendant Breeze plugin.
One-X Attendant had a client/server architecture too, but if you had just 1, you could have the client/server software on the 1 PC. Now, I think they're trying to force your hand into putting a receptionist ACD server in.
One-X Attendant had a client/server architecture too, but if you had just 1, you could have the client/server software on the 1 PC. Now, I think they're trying to force your hand into putting a receptionist ACD server in.
dialtonebone
Technical User
If you need queuing you could go that route - it will require other infrastructure you may not have (or you may, IDK).
You could build an attendant vectoring VDN for your tenant and make that vector simply "route-to" the IP 96x1 phone.
People are still buying 1XA, I can't comment if that's the best choice or not knowing about Equinox.
You could build an attendant vectoring VDN for your tenant and make that vector simply "route-to" the IP 96x1 phone.
People are still buying 1XA, I can't comment if that's the best choice or not knowing about Equinox.
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