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I need to know how or what device can answer an analog extension from an ATA and engage a basic pa amp being used for paging? It is on a ShoreTel Sky system and Sky does not support it but say it has been done. Anyone have a good solution? Has anyone used the Valcom IP Page with ShoreTel or...

Busy out the hunt group and it will roll to the busy destination. *18+ hunt group DN. Dial *18150 and you should hear a response that the hunt group has been made busy. Repeat to toggle. Make sure the permission check box is marked in the class of service for make hunt group busy. Does this...

The customer was very slow getting around to trouble shooting their end. The US Robotics modem they were using, requires a reboot between using it on other systems, vs the Norstar. Weird, but at least it's working. Thanks for your input everyone. If I don't know, I know who to ask! Trapslaper

The FastRAD has had the patch applied and is working as expected when I dial in. The issue is, the IT person having the trouble connecting, is less than experienced in Norstar. I'm trying to convince the customer to let me send a tech over to review their practices, check their NRU version and...

He didn't have the new version install. sigh. Anyway, he says it still won't connect. Who knows a Norstar guru in the St. Louis area? I'm tired of this guy and would just as soon send over a real tech to knock it out and be done. Thanks, If I don't know, I know who to ask! Trapslaper

I sent him a copy of NRU 11, I'll verify he loaded it is using it. Thanks. If I don't know, I know who to ask! Trapslaper

Nope, they have a PRI. If I don't know, I know who to ask! Trapslaper

Thanks, I'll ask. If I don't know, I know who to ask! Trapslaper

I have a customer in St. Louis that maintains a MICS here in NW Arkansas. They had RAD issues so after troubleshooting and replacing the rad I decided to upgrade the MICS from 4.1 to 7.1. That went fine and I now am able to connect both locally and through dial up using the RADs DID. However...

I performed the update and it seemed to take it but it may have other issues. If I don't know, I know who to ask! Trapslaper

Thanks, I am not the one trying to connect so I'm not sure what the exact error message says. The RAD is set up properly within F9** to answer the target line. I can say that I was not using the 9*0 properly when we tried the assisted connection so I will give that a try. If this works, what...

The FastRAD does not allow a setting lower that 06, if you know of a way around this, let me know. Yes the modem answers a call from a phone, but not when they try to connect a PC remotely. All the "basic" trouble shooting has been done, I'm looking for advanced knowledge. If I don't know, I...

I have a customer on MICS 4.1. They have been using their FastRAD for remote programming for years but it just quit. I replaced their RAD because I couldn't connect to it even with a serial cable. I made sure the new one had the patch applied to answer target lines on a PRI and I can connect to...

It was suggested I try a Valcom VMT-2 isolation transformer. It's 600ohm to 600ohm and should isolate the PC from the circuit until use. I like a $25 if it works. If I don't know, I know who to ask! Trapslaper

Existing paging worked great, the PC software is a bell scheduler that plays a horn tone at scheduled intervals such as the beginning and ending of breaks. I was hoping to put both signals to the same speakers. If I don't know, I know who to ask! Trapslaper

I had an existing 2 speaker system for paging from a Norstar phone system. These are powered speakers so I feed them with a pair of low voltage and a second pair of tip and ring. One speaker is close to the source, the other is in another building 250' away. I had to add a PC source running Bell...

Thanks! If I don't know, I know who to ask! Trapslaper

The ShoreTel would fill any need the IP Office would. I need a medium sized offering and it seems like someone once told me there was another traditional digital switch that programmed like a Norstar. My boss looked at the Allworx product and shot it down. Thanks for the suggestions. If I don't...

I need to know if there are any legacy PBX systems that are similar enough to a Norstar that I won't have to relearn the world. I'm a decent Norstar head but my bosses are dead set on abandoning the Norstar line and I need to find a system to replace it in our line up. We are also a ShoreTel...

I need to find a good comparison list of features between the Avaya Partner and Norstar MICS. I'm a Norstar head and my boss is pushing toward the Partner so I'm trying to give him a list of features so he can see how weak the Partner is by comparison. Thanks, If I don't know, I know who...