trapslaper
Vendor
I have a customer in St. Louis that maintains a MICS here in NW Arkansas.
They had RAD issues so after troubleshooting and replacing the rad I decided to upgrade the MICS from 4.1 to 7.1.
That went fine and I now am able to connect both locally and through dial up using the RADs DID. However, the customer admin in St. L. can't connect.
His connection times out and says there was no answer.
We verified all settings and even tried moving the baud down to 9600 but no go.
We can't even connect using the operator assistance if the remote admin initializes it. The call transfers and says it is accepted, but no negotiation.
Again, all this works for me locally, but not the remote admin. Short of having a Nortel head help them on their end, I'm at a loss.
He did mention he is using a plain US Robotics modem and it's the same one he uses to remote into other systems. The modem successfully called my cell phone through the NRU so it's going out as planned.
Ideas?
If I don't know, I know who to ask!
Trapslaper
They had RAD issues so after troubleshooting and replacing the rad I decided to upgrade the MICS from 4.1 to 7.1.
That went fine and I now am able to connect both locally and through dial up using the RADs DID. However, the customer admin in St. L. can't connect.
His connection times out and says there was no answer.
We verified all settings and even tried moving the baud down to 9600 but no go.
We can't even connect using the operator assistance if the remote admin initializes it. The call transfers and says it is accepted, but no negotiation.
Again, all this works for me locally, but not the remote admin. Short of having a Nortel head help them on their end, I'm at a loss.
He did mention he is using a plain US Robotics modem and it's the same one he uses to remote into other systems. The modem successfully called my cell phone through the NRU so it's going out as planned.
Ideas?
If I don't know, I know who to ask!
Trapslaper