trapslaper
Vendor
I have a customer on MICS 4.1. They have been using their FastRAD for remote programming for years but it just quit. I replaced their RAD because I couldn't connect to it even with a serial cable. I made sure the new one had the patch applied to answer target lines on a PRI and I can connect to it locally with a serial cable.
I have assigned a DID and pointed it toward the RAD extension. I assigned the target line to ring on the extension and if I connect a digital set to that port, the DID rings in fine.
I have the RAD set to answer after 6 seconds and it is set to answer the target line I have set up.
The response we get remotely is modem didn't respond. I can't assist them by transferring either, it still won't talk.
I am a local vendor for a national account so it isn't me trying to connect, it is the corp. IT guys.
What am I missing, and or what might they be doing wrong? The last time they were able to connect was when the last IT guy was there so I'm questioning the new guy's knowledge and ability.
My next thought was to upgrade to 6.1 or higher to see if that helps but I'm not sure they'll pay for that.
Thanks for your time.
Trapslaper
If I don't know, I know who to ask!
Trapslaper
I have assigned a DID and pointed it toward the RAD extension. I assigned the target line to ring on the extension and if I connect a digital set to that port, the DID rings in fine.
I have the RAD set to answer after 6 seconds and it is set to answer the target line I have set up.
The response we get remotely is modem didn't respond. I can't assist them by transferring either, it still won't talk.
I am a local vendor for a national account so it isn't me trying to connect, it is the corp. IT guys.
What am I missing, and or what might they be doing wrong? The last time they were able to connect was when the last IT guy was there so I'm questioning the new guy's knowledge and ability.
My next thought was to upgrade to 6.1 or higher to see if that helps but I'm not sure they'll pay for that.
Thanks for your time.
Trapslaper
If I don't know, I know who to ask!
Trapslaper