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did some more testing and we a mix of SIP trunks and standard PRI NI2 trunks not an issue when calling DID number on SIP trunks when answered by user ( does not pass-through VDN ) not an issue when calling DID number on PRI trunks when answered by user ( does not pass-through VDN ) not an...

we have a CM 6.3 x system with Call Center and using VDN / Vector for AA menu tree options as well ( just easier for AA menus ) never really noticed if this is normal behavior / expected but we are seeing ANI Caller ID on calls - until they are answered when passing through VDN / VE treatment...

we have an Avaya S8800 ( IBM 3550 ) MAS 5.2 SP17 on Windows 2003 R2 that keeps reporting " predictive failure " error Controller ID: 0 PD Predictive failure: --:--:1. trying to access the MegaRaid Software on the MAS server as view only and or full access but asking for login & password -...

known issue in 9.0.5 and 9.1 IP Office release Critical Patch 9.0.5.6 Build 1 for 9.0.5 and 9.1.0.4 Build 1 for 9.0.1 fixed the issue https://support.avaya.com/ext/index?page=content&id=SOLN262253&group=UG_ENTITLED_CUSTOMER we opened a trouble with Avaya and then we installed CP 9.0.5.6...

calls routing off site before they should Server Edition 8.1.63 ( duplex servers ) time is correct on the sets time is correct on the server ( using NTP ) time is correct in message time stamp EST time zone 1 location not multiple systems in differet time zone call flows using time...

Westi, thank you ever so much for the reponse !! it's wonderful that AACon is keeping Kyle's wisdom going ...... many thanks to AAcon as well ! cheers ayavauser

Not able to find any true application notes on Avaya's website for SIP trunking w/ flowroute as one can for other SIP providers. wondering if anyone has any reference material for IPO and flowroute as I did see older references for Mr. Holladay's " HOWTO_SIP_Flowroute_R5 " which is no longer...

Avaya CCR install docs states that it needs TCP port 8081 / UDP 8081 ( 8081 ~ 8089 ) we are updating the anti-virus software on our Avaya CCR voice server to McAfee and appears that McAfee will require TCP 8081 port which is one of the ports required by Avaya CCR. McAfee needs port TCP 8081...

has anyone ever been able to get a UC-Module working as a distributed voicemail on version 8.x ? IP500v2 version 8.0(53) at both sites Site A IP500v2 8.0(53) Windows 2008 server running voicemail pro 8.0(1011) Setup IIS on windows for both internal and external SMTP communication. setup...

smokinjoe2938 & MikeSide, the resolve was indeed to back down the java version , only then would the Avaya One-X Portal start. disabled java updates and asked that the IT vendor no longer download the java updates when running updates. thank you for the responses as always ! a star for the...

Avaya One-X Portal 7.0.16 service will no longer restart after Microsoft updates were done One-X portal running on Windows 2008R2 server and updates have been done in the past on the server but seems since the last round of Microsoft updates were done the One-X Portal service will no longer...

IPGuru thank you all for your responses as I as well could not find anything that says it does not support distributed server for UC , I will post when we have a resolve in that the issues appeared to have cleared. again thank you for your responses ! cheers : ) ayavauser

8 sites within SCN digital sets used not ip remote sites are all using thier own UC-110 module and the main site is using a server IP500 running 8.0.44 on all sites UC running patch 8.0-1007.0_el6 on remote sites mix and match of 4 - 6 ports on the remote sites 40 - 60 users at remote site...

having an issue with an Audix system in that calls internal & external to the Audix Pilot number sometimes get a personal greeting ( 4 port system ) rather than the generic login " Welcome to Audix " , random in that I can call the HG and get the expected "LOGIN" propmt 98% of the time - calling...

many thanks as this is now working !!! I took the clocking advise and saved config / rebooted IP500 system able to make a receive calls on multiple channels ayavauser

IP500 with an ISDN30 currently in place and switching out for ISDN2 lines from BT. for cost reasons they have decided to go with 2 ISDN2 lines we have removed the t1 board and installed a 2 port BRI card in its place the 2 port BRI card is seen in the config and viewed as lines 1 & 2 the...

played with primary / secondary / cover delay timers ( shortened )and seems to be working tested good with all users who are covered by others - others who are not overed were not an issue odd how direct extesion from AA was not an issue just dial by name ayavauser

Merlin Messaging issue with names directory not working - all calls route back to AA for certain users and I think it has to do with them having primary / secondary coverage ? I have checked the spelling of the " name " in the users mailboxes and appears correct - dial through ones extension...

You should check the following: Do you have sync turned on on your bri board on the gateway cli. Check with show sync timing. > sync active for the BRI slot Do you have selected fax support on the IP codec form? > G.711 / T.38 Do a change station and select XoIP options to fax on the...

the first thing I did when I logged was change the ip address to something other than default value and will give webcontrol / web another . many thanks to all the replies cheers ayavauser