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Hello, One of my clients is asking if it would be possible for someone in the field that is currently speaking on his cell phone, on a call that was transfered to him through th IP Office (unconditional xfer to the cell phone, trunk to trunk call) to make a warm transfer of that call back...

I have been supporting this system for a while now and my best advice would be to stay away. Mind you, the platform is perfect for people that want to hack around and use the system in new "original" ways. The main problem with this system is that it is (and has always been) horribly ridden...

same problem here... do you have CCCv4 and CCCv5 installed concurrently by any chance ?

Do you use assisted transfers ?

- Create a new menu action, put in the wav that you want ("please dial the extension now") - Uncheck all the predefined digits in the Touch Tone tab, add only one entry with the same number of "?" as your extensions (ex: 212 = ???) - Create a new transfer action - In this new transfer action...

I also have this intermittent problem. I notice it's been happening more to specific users but no clue as to a specific reason. Basically, users hear the phone ring, look at the display to determine how to anwser and when they pick up (2nd ring) the call is disconnected. Did you figure it out ?

I have been looking for this information for months! Thank You! Star Given Etienne

Quote from intrigrant: "In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state. When reporting in CCM you will see the busy N/A reasons. It is not supported on IP Office (yet?)." Is this still true ? I want to implement this feature on an...

Does anyone know where (or if it can be done) to set the outgoing Caller ID _name_ on a PRI? The service provider says they will, by default, allow our system to specify the name to be displayed for outgoing callerID. Thanks in advance for any input!

CCC permits running two concurrent wallboard sessions (to my surprise) but this requires two "agents", and two wallboard licenses. The solution is unfortunately too expensive in licenses just for this specific hardcoded limit problem. I really appreciate your input! Keep the good ideas coming! :)

Hi, On PC Wallboard there is a limit of 20 panes possible (A pane being one square containing information : Lost calls, Calls in Q, etc). Do you know why it's limited to 20 and how to override it? If impossible do you know how to run multiple PC wallboards on the same PC? TIA for your help :)

bump

Quote from intrigrant: "In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state. When reporting in CCM you will see the busy N/A reasons. It is not supported on IP Office (yet?)." Is this still true ? I would like to implement this kind of...

I currently administer a IP Office 403 for a call center of approx 60 agents. We receive approx 20-25k call a month and our phone system is becoming really important. While we certainly consider going to another bigger stronger platform, we still need to work with this system until the time has...