BUSY N/A Codes

[kane77]

Hi All,

when I see some report about agent there this collum where it says BUSY N/A Code. Where we can set-up those code?

Thanks

Kane77

 

[intrigrant]

CCC is derivated from the Avaya INDeX platform were it is called CCM. Actually if you buy a IP Office CCC server or a INDeX CCM Server you get the same server.
In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state.
When reporting in CCM you will see the busy N/A reasons.
It is not supported on IP Office (yet?).

 

[kane77]

Thanks

 

[kaphein]

Quote from intrigrant:

"In the Avaya INDeX there is a option were agents must select a message before activating the Busy N/A state.
When reporting in CCM you will see the busy N/A reasons.
It is not supported on IP Office (yet?)."

Is this still true ?

I would like to implement this kind of feature on an IPO. If it's still not possible to do it the "right way" do you have some hacks/workaround to do something along those lines ?

 

[kaphein]

bump

 

[HowToIPO]

Any news on this ?

 

[IPGuru]

It is still not a suported option