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CT Connect worked with switch throw Symposium MLSM service which communicate with switch.

My customers use Ukranian developers product "Incom RS System" which can captur voice and screens. But it work in pair with "Incom IVR System". Very functional solution, strongly recomended!

As I know described by you functionality is not supported by Symposium Express.

In according to Nortel NTP, you will have not a troubles after adding SCCS 4.2 to the Win2k domain. But in my practice,I never implement this step for Symposium work stability and for security reasons.

We upgraded my customer TAPI 3.0 system to CCT 5.0. We use only pure TAPI connector without CCT features. All work fine and stable.

I have a problem in SCCS 5.0 (SU_06 + SUS_0601 + PEP_060116). Periodically in realtime statistic (via Web Client and Classic Client) I have a situation when "Idle agents" and "Calls in queue" factors are present. But, as I know, this factors are mutually exclusive! Restarting of RDC service...

I have a similar problem in SCCS 5.0 (SU_06 + + SUS_0601 + PEP_060116). Periodically in realtime statistic we have a situation when "Idle agents" and "calls in queue" factors are present. But, as I know, this factors are mutually exclusive! Restarting of RDC service solve this problem. Any Ideas?

Yes, Symposium works only with Nortel PBX. We integrated CISCO VoIP system with Nortel Meridian.

Yes, I has a project when Cisco VoIP gateway integrated with Meridian switch. In this architecture Symposium worked correctly and customer satisfied :)

... this registry hack is applyed under Windows 2003 :)

I have similar broblem. It periodically appeared on different phonesets, but its reasons is uncknown...

Yes, I had similar problem. Its not critical. For solving do the next steps: 1) Open regedit.exe on SWC server 2) Add new registry key: "HKLM\Software\Nortel\WClient\LDAPAccess" 3) Add new registry string value: "HKLM\Software\Nortel\WClient\LDAPAccess\Server Name" 4) Set newly added string...

This problem occured when Meredian Link not configured and Symposium Call Routing Scripts not writed. I had similar problem and its solved aftex fixing described tasks.

Sybase database which Symposium server use locate on all logical NTFS drives from ? to Z. Count of logical drives, which Sybase use, defined at installtime. Symposium use 3 Sybase databases: blue, cbc, master. "Sybase Central" and "SQL Advantage" utils can be used for access to this databases...

The following example illustrates simple load sharing across a network by routing alternate calls to a network skillset. The first call queues locally. The next call queues to the network, and the third call is queued locally, and so on: READVAR wv_alternate_cv IF wv_alternate_cv = 1 THEN...

Youre must install SU_06, SUS_0601 and PEP_060116 on NCC and ALL Symposium Servers! Are mentioned updates installed on ALL Symposium Sites ?

Yes, I had this problem sometime ago and solve it! Recomendation from Nortel: When configuring multiple e-lan's on the M1, make sure that SECU = YES in LD17 on all configured e-lans. SECU = YES is required for users to outbound dial from a TAPI Application. This recomendation solve my...

...only practice verify the theory :)

Nortel provide full access to Symposium Sybase database for creating any custom user-defined report with Crystal report software helping. Document Historical_Reporting.pdf from NTP contain all instructions and samples for creating and working with custom user reports.

Installation of last 2 patches (NS040206SU14S-SCCS, SCCS 4.2 Sybase EBF 12326) is enough.