Upgrading from SA 2, TAPI 3.0 to CCT 5.0

[mattb025]

We are looking into upgrading our systems to CCT 5.0 as SA, and TAPI 3.0 have been discontinued by Nortel. I was wondering if anyone out there has done a similiar change.

What do you think? Like, Dislike?
What Should we watch out for?

Any advice would be appericated.

 

[D41G0N]

Hi.

We have implemented Nortel's Communication Control Toolkit 5 and i have done some development on using it. Very easy using it with .Net IDE (nice documentation). We are in the process of migrating to Contact Center 6 and CCT 6.

I have developed a Power Dialer (very easy) and i am now tasked with developing a Predictive Dialer.

The problem i have with it, is that CCT only "takes control" of an existing phone. Am i wrong in saying this? Could you develop your own soft phone without piggy backing on an i2050 for example? Is there a way of making calls directly from SCCS/CC/CCT with out using a physical set?

 

[ff7121]

We upgraded my customer TAPI 3.0 system to CCT 5.0.
We use only pure TAPI connector without CCT features.

All work fine and stable.

 

[mattb025]

Thanks for the help. We will be making the jump this fall.