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  1. cigargerald

    BCM 3.7 Enhanced CAP

    Where in programming do you set up a CAP as an ''Enhanced'' CAP?
  2. cigargerald

    Desktop Messaging and Message Waiting Light

    Yes, I think the common thing is Google Desktop.
  3. cigargerald

    Desktop Messaging and Message Waiting Light

    Inconsistently, we have had users whos Message Waiting Lights won't come on any longer. These users all use Desktop Messaging, but some others work fine and display in both places. Any suggestions to have both work again? Thanks, G-
  4. cigargerald

    Password Lost

    did you try supervisor also? sometimes they just change ee_admin only and forget about supervisor.
  5. cigargerald

    BCM 3.7 with KEMS on an i2004

    I believe that KIM isn't supported until Ver. 4.0
  6. cigargerald

    Feature to select a specific Line

    As elementary as this might sound, this will allow you to see all of them. Start dialing your own numbers, using (9+#), and place them on hold, answer them, and place them on hold again - using as many phones as necessary until you achieve a busy signal trying to get an outside line. Look at...
  7. cigargerald

    BCM 3.6 backup

    I had similar problems. I found the trick is to use the local machine name (rather than network name, as you would assume)and password
  8. cigargerald

    Here's the Solution to Windows2K Unified Manager Lockout

    It appears there is a well documented problem when a BCM joins a Windows 2K domain and then the Unfied Manager is locked out for the ee_admin and other passwords. After tons of research, trial and error, call in an expert who attempted to get help from Nortel, I finially figured out the simple...
  9. cigargerald

    Unified Messaging and Screen Pop Questions

    No, you don't have to log into the mail box each time. When it is set-up in Outlook, it will automatically log in. It will create another set of folders for voice mails. It's really cool. As you listen to new messages in your E-Mail in box, they will then show played, deleted, etc. in the...
  10. cigargerald

    Helped - locked out

    Is there a way to get it back so I can get back in? Thanks, G-
  11. cigargerald

    Helped - locked out

    Yes!! attempted to change the domain recently - tried to put it as OurInternalNetwork.local . It was incorrect previously and had .net.
  12. cigargerald

    Helped - locked out

    BMC 400 3.7 ee_admin account is locked out in Unified Mgr - Config - System Admin & Mgmt - system replies: (login failed) Invalid Username/bad password/Locked out user acct however, the same ee_acct & password work just fine on BRU and Maintenance. Any idea on how to reset? Thanks a...
  13. cigargerald

    Configure Backup - Error 1222

    When attempting to configure backup, receive the message Target/IP error has occurred when attempting to connect to the remote drive. Error 1222 The network is not present or not started Any ideas on how to rectify? Thanks, G-
  14. cigargerald

    BCM 400 V. 3.7 Backup - Can't configure volume

    Trying to configure a backup volume. Might add there is new network (Microsoft SBS 2003)that has been installed. Previously, under peer-to-peer b/u worked ok. Whatever options tried result in ''An error has occurred when attempting to connect to the remote drive'' Error: 1222 The network...
  15. cigargerald

    CCR Question

    BCM 400 Ver. 3.7 PRI Currently on the primary menu, if a caller doesn't enter an option, at the completion of the recording it transfers to the operator extension. On the next level menu, if no option is entered, system says ''exiting the system'' and hangs up. Is there a way to change a 2nd...
  16. cigargerald

    BCM 400 CP/CP Desktop Msg - No Msg Waiting

    One user on our BCM 400 V. 3.7 has an issue that here message waiting light never comes on if her computer is logged on. We have Call Pilot Desktop Messaging. You can see the new message in the mail though? Any suggestions.
  17. cigargerald

    Line 064 goes straight to voicemail

    Make sure that one of the phones which has an indicator for that line is not Call Forwarded to voice mail.

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