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Is there a way to change the name and ext number of the outgoing fax from the individual mailbox user? I want to use the main fax number. I saw previous suggestions on changing it in SDN but that didn't work. Cover page is unchecked but it still shows the name and ext on the top of the...

Thank you.

Is there a way to record phone calls on a non acd phone using callpilot 4.0? Maybe a feature code in CS1000 to allow recording on demand for malicious calls? Thanks.

When employees call Callpilot, the number that shows up in OTM Call Accounting is the actual voicemail port number instead of the access number they dialed. I added the port numbers in the Call Digit Translation to replace them with the access number. I recosted the reports but it is still not...

I just got OTM for TBS and station admin. Where can I add or view login ids for OTM for users to pull TBS reports? Thanks.

Thanks. I'll have to check to see it was the same user. I'm a newbie to Symposium reports and appreciate your help. It's quite different from Avaya reports.

Is there a way to delete historical private reports once they are created? Can't seem to find a way to delete them.

Thanks.

Can you silent monitor agents using a handset? Or is a headset required? Seems to be differnt when using the handsfree or headset. Thanks.

The cdr is set for 400mg. Do you know if there are any logs that would show when/if the buffer is full or when it gets written over? Thank you.

Thanks!!

Is there a limit on the cdr buffer? What happens if there are more calls than the buffer can handle? Or can it be polled more frequently or does that cause another type of problem? Thank you.

In the BCM call center reports (real time summary), an abandon call is counted but when the historial report is run, the abandon call does not show up. The abandon only shows up in the real time report. Does anyone know why it would not be counted in a historical (report)? Thanks.

Thanks. I found a port usage report which shows the number of ports and % busy.

Thanks. The receptionist is the prime set. Is there a way to verify how many callpilot ports are configured? I want verify it for myself (someone told me it was 16 ports).

If all ports on the callpilot are in use, what happens to the next caller? For example, if there are 16 ports and they are busy, will the 17th call get busy or no answer? Is there a way to send the callers to an operator/receptionist? Thanks.

The cdn is an auto attendant. Can't call the cdn directly. It just rings. The caller has to be on a trunk to get connected.

Can't call the cdn directly because we have a BCM. Calls have to connected to a trunk in order to go to a cdn. Or at least that's my understanding.

The receptionist gets an outside call and transfers the caller to a cdn. But the caller says they hear 2 rings and gets disconnected. This happens intermittently. Under what conditions would an outside call get disconnected? What are the proper procedures for transferring a call to a cdn...

Thanks for another option. Unfortunately, the system is pretty maxed out and quite a few calls required transferring. Will be looking at another system soon.