Search results for query: *

Thanks for your responses. We do have SSU but it was the labour cost that we were worried about as we have an ESS that would also need to be upgraded to the new CM (session manager will not be needed at our other site and will not be resilient - company don't want to spend the cash). Add to...

Hello, We currently have CM 6.0 installed and are undertaking a project to integrate a 3rd party IVR solution (Voxeo) into this. We have now involved our Avaya BP as we need them to provide Session Manager (we do not currently have this) and assist with the SIP integration between the two...

Thanks for all your help guys, I have be able to configure this using Dan's suggestion. Thanks again!

Hello, We have CM Aura 6.0 and several buildings set up as different locations and network regions. At each site we have teams of first aiders. We would like to have a single number to be called (6999) from any site that would deliver to a coverage answer group at the site the call was made...

Thanks

Cross post from http://www.tek-tips.com/viewthread.cfm?qid=1715890

We have 3 branch offices (Network regions 2, 3 and 4) running from our call server in our Head office running off the MedPro's and CLANs (network region 1). The Network regions are set Yes on Direct WAN and we have no need to assign dedicated MedPro's or CLAN's for the additional network regions.

Hmm..works OK for me, try searching for "Avaya one-X® Communicator Release 6.1" on https://support.avaya.com/, it is showing as the 2nd result (with the Download content type).

Would that also disable the phone at that network region? Or would the phones then register to the ESS?

Have a look at this link http://www.iaug.org/p/fo/et/thread=15932. It is not an easy job to accomplish and very time consuming to setup. Have you spoken to your Telco to see if there is something they can do on their side?

Here is the link to the download http://support.avaya.com/downloads/download-details.action?contentId=C20114181219378970_7&productId=P0516. I believe One-X Communicator only requires a station license.

We generally use Surname, Firstname for the station and ~~Surname, Firstname for the agent. We have done it the other way around for some departments as they require their agentID's to be displayed in the directory rather than their station. To make things easier we use two different number...

Hello, We have an Avaya AURA CM 6.1 system installed at Office A with an ESS located in office B. Office A is in Network Region 1 and office B is in Network Region 2. We recently experienced issues with out network provider which resulted in poor connectivity between the 2 sites with call...