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Hi GSC, Arcserve 6.61 Exchange Agent is absolutely compatible with Arcserve 9.0. Arcserve 9.0 is fully Backward Compatible with all Agents of ARcserve 6.61 and ARcserve 2000. There is no critical need to update to Exchange Agent of Arcserve 9.0 unless you would like to use the specific...

Hi Luigi, Here comes the Registy setting to show up Mapped drives. Add the Registry settings HKLM\Software\computerassociates\ArcserveIT\Base\ASmgr Under ASMgr Add the following: Add value - DiskTreeMyComputerShowRemote Data Type - Reg_DWord Value = 1 This will have Arcserve Backup...

Hi Mark, It is possible to port Arcserve database from one server to the other one. Just follow the steps below. 1. Stop all ARcserve engines in the Source server. 2. Copy the Arcserve DAtabase folder. 3. Install ARcserve on the Destination machine with Default Arcserve DAtabase. 4. Stop...

Hi, What is the exact error message you come across, when running the Exchange Agent Configuration. Check the Exchverify.log and look for any MAPI error messages. Look for MAPI number which will look like 8000XXXX. This will give a better picture of what is going on. Cheers Mastero

Hi Ryan, You need BrightStor v 9.01 to be installed for Windows 2003 support, and similarly the Exchange Agent of the same for the support on Exchange 2003. BrightStor Arcserve 9.0 should be at a minimum Build number of 2020. Cheers Mastero

Hi Antionette, The Error Invalid Character in File EC=27, can be due to a Hardware Error. Check for the Tape Compatibility. Are the Tape drives in the Source and Destination the same? If not, check the compatibility of Tapes, and make sure that the Tape you use is completely compatible with...