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it's about the break time set in the Call Presentation Class

Is it possible that Call Presentation Class is not properly configured? It means that Return to Queue timer could be too short. It is just an idea.

Only FDN: LD 11 .... CLS FNA FDN (mmail ACD number)

If I understood your problem, I believe you need the Symposium Documentation CD and look for "Historical Reporting and Data Dictionary". This CD should be delivered with the system. I am using Symposium Client 4.2 on XP and I need no other special software. All the best

Hi, The only idea I have is to print all the sets in LD 20 and capture them in a text file. Then use an editor to "Find" the text "TGAR 1" and save them one by one (TN) in a list. It is not very nice but this is the only I know.

Hi, Are you using Symposium Client or Web Client? If you are using the Symposium Client 4.1 could be a problem. Maybe Symposium Client 4.2 will help. This one is working properly with XP. If this is not helpful... sorry!

Hi, M3903 has only 2keys x 2pages = 4 programable keys. If you need more, use M3904 with 6x2=12 keys (if necessary also with AddOn modules) Regards

Check: 1. LD 15 FTR OPT MCI 2. Phone sets LD 11 ... CLS MWA Maybe these help

Which Symposium Client version? 4.2 is working also with XP. Maybe this is helpful Regards

Hi, Is hard to understand it without the configuration details but my idea is that maybe Symposium plays ping-pong with the external provider or with the MeridianMail and the same call comes to Symposium 3 or 4 times Regards

Hi, 1. Change the number of ring cycles for Forward No Answer: LD 15 CHG RDR CFN2 3 DFN2 3 2. Set the phone sets configuration: LD 10(for analogue) or 11(for digital set) CHG type of line TN .... CLS FNA SFA FDN 5100 (for 5000 phone) and <MMail no.> (for 5100) RCO 2

If you have the Meridian Documentation CD (Merl 1) you can find the installation details in /System Installation NTP's/Telephone and Attendant Console Installation/

What kind of add on module? KBA with 22 keys (max 2 modules) or DBA with 8 keys in 3 pages (max 1)

Hi, I have no experience on Norstar but I believe you checked the AddVoicePort option when installing the new agent in Symposium and it was set as a Voice Port and not a Phoneset. Delete it and install it again. The Position ID is the identification of the phoneset (when programming the ACD...

Hello all, This is my first access to this forum and I wish to congratulate you for this magnificent work. Obviously I will start with a question: Exists any possibility to run some SCCS applications through DOS Commander (cmd.exe) instead starting them through Windows? (e.g. Database Restore)...