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I use mostly Octel, and sometime Intuity. I assume you are talking about site with Intuity. Try making the original extension an auto-attendant that routes calls to the forwarded voice mailbox

Trunk Gain This field specifies the amplification applied to the trunks in this group. Valid entries Usage high Enter high if users complain of low volume. low Enter low if users complain of squeal or feedback. You could try setting the trunk gain to high but it may end up increasing any...

I recently started playing with this option. I find it is confusing when my message waiting lamp is on, I don't always have a voice mail message or after I listen to voice mail the lamp goes out but later it's back on until I Manually delete the missed message indication.

My thought is you need to set MIA(most idle agent) calc across skills in system feature parameters as before: display system-parameters features Page 9 of 10 SPE A FEATURE-RELATED SYSTEM PARAMETERS CALL CENTER SYSTEM PARAMETERS AGENT AND...

Maybe not worth dumping MCI/VErizon as we use AT&T for local. Not sure if it depends on the originating callers provider or the destinations local provider that actually supplies the info. If it is the originator, you'll never control who is used. Thanks, Johnsbo

If you can divert traffic from using this PRI, you can always dispable all b channels and test one at a time. If you can divert you could always test after hours. I would be supprised that you have a individual channel problem, but its possible. Also look at "list measurements ds1 log xxxxx...

A remote site wanted not only caller number but caller name. LEC activated option as it is PRI NI-2 but not really what we expected. We either get calling number or calling name in the 2 line dispays of 64xx sets but not both based on the US NI Delay setting in the trunk group. Plus the...

I do the same only a slightly different way. I defined Meta Keys so they are labeled and I don't have to remeber way keys combinations are involved. Go to the Meta Key editor, choose a Meta Key and create the following for each funtion. Break: Action=Menu Command Contents=Data-Send Break...

We have experienced this several times and we have 800 mailboxes on our system. It usually is reported when an exec did not get a message light when he got an important message he needed to respond to immediately. Sometimes it is the other way around that the lamp will not go off. We contact...

Does anyone know a way to pickup a call on an agent's phone that is not a call center queued call but a call to the agent's direct number ? You can not enter this number in the call pickup group form. Thanks for any help.