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Got an answer from our support people: The decline button isn’t in affect as a genuine decline but more of a call forward, it takes this from the call forwarding profile on the MIVB regardless of if it is actually enabled. Your softphone had call forwards which were switched off to go to your...

Thank you for the reply. I just tried 'Use PBX Default' on 'When I am on the phone' and 'If I do not answer'. Same result, clicking Decline on the softphone causes it to transfer to the desk phone. The end result I want is two statuses: 'Use Softphone' and 'Use Deskphone' If my primary...

I'm using a Mitel 3300 on Release level: 8.0 SP3 PR2. On my Windows 10 latest version desktop, I have MiCollab client version 8.1.135 and the 8.1.1.108 server version running in the background. Under my User record in MiCollab server, I have a softphone (accessed from the MiCollab Client) and...

Hi, I am using MiVoice Business (Mitel 3300) 7.2 SP1 PR1, and MiCollab Client Service V8.1.1.13 on a virtual MAS. My Windows 10 Pro PC uses MiCollab Client V8.1.111. I have a softphone configured which until last week has worked without issue. I connects directly to the Mitel 3300, I do not...

Local device issue, all sorted. Thank you everyone that replied. For those that read this in the future, putting the WAN NIC behind a corporate firewall on a private IP does not work, even with NAT. You need to have your WAN NIC connected to your Internet router as a public address, so for me...

After reviewing the documentation and some wiring diagrams, I changed the setup. I'm now in Gateway mode but the WAN is direct to the Internet, so no firewall in the way. It is now working although I have a strange audio issue. My iPad and iPhone are on the same network (Vodafone) using 4G...

SIP Transformation (SIP-alg) was switched on, disabled but still no audio. Continuing with packet traces. 'Server-gateway configuration on the network edge' is the Network Profile I have selected. Though it states 'This server is currently in mode: Gateway mode'. It's weird, I see the RTP...

Thank you for your reply, I'm not using SIP trunks, just SIP phones. I have made some progress however. I can now make calls from my mobile whiles connect to the corporate wifi. This wasn't working previously due to a firewall issue on UDP port 20000-31000. Now I just need access from the...

There's the 'Dial from IE' option in MiCollab client. I don't use it personally but the idea is to make telephone number into clickable links that fire MiCollab to call it. Depends on which browser you are using however. 'Dial from IE' is an option on the MiCollab install when you run the MSI...

Update: I disabled PRACK on the MBG and now the telephones answers when the softphone calls a desk phone. I still have no audio however. I've traced the data on the network and I'm seeing RTP data going from the ICP to the private LAN adapter of the MBG, I do not however see any RTP data...

I've used it to integrate my call logging program with the Mitel 3300 system. Works like a charm. The MiCollab client has to be running at the same time as my .net app but I can pop up screens based on the caller ID/Name and dial the phone from the .net app. It also has detection of ringing...

Further information, on the iPad I noticed that when I call my desk phone, it states my upload is 10kb but my download is 0kb. This is probably why the iPad softphone doesn't detect the desk phone has been answered, I'm only communicating in one direction. I'll do more packet tracing to see if...

Can you confirm where on the MBG you program the trusted networks? I've gone through all the tabs but I cannot find it. Note: We only have one virtual server running both the MiCollab and the MBG. Just in case you are thinking our MBG is a separate server.

The desktop phones and Mitel are on one subnet, MiCollab is on a different one and the iPad also on a different one. Just for example of my setup: Mitel 3300 and desktops phones: 10.1.0.0/16 MiCollab: 10.2.0.0/16 iPad: 10.3.0.0/16 All three networks are listed on the 'Networks' Trusted...

This is my environment: Mitel 3300 with MCD 5.0 SP2 PR2 MiCollab 6.0.209.0 Mitel Standard Linux 10.1.49 running on VMware 6.0 MiVoice Border Gateway V8.1.26.0 After a lot of messing about, I final got the MBG (Teleworker) working so that my SIP softphone on my iPad connects to the MBG and...

You were right, think it was possibly a reconditioned unit, had to wipe it from the restore button on the back. Many thanks for the steer.

Good call, I had a voice mail number in there that I had set up for throwing spam calls to, it was using that. Changed it to the NuPoint hunt group number and now working perfectly. Many thanks.

Anyone know what the default username and password is for the Mitel Wireless LAN Stand web interface? I know its discontinued but I cannot find it anywhere on the web. Thanks, Richard

This is my environment: Mitel 3300 with MCD 5.0 SP2 PR2 MiCollab 6.0.209.0 Mitel Standard Linux 10.1.49 running on VMware 6.0 NuPoint Unified Messaging 17.2.0.3.01 When I receive a call on my desk phone and the MiCollab client on my Windows 10 pops up, if I click send to voicemail, it...

You sir, are a star! Working perfectly, added the trusted network on for Mitel 3300 subnet and boom, working.