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Thanks for your suggestions. To clarify things a bit: >System crashes if we have the IP line entry in the system. Even if we don't route any calls thorugh it in either direction the system crashes. > H323 fix up is off. > Tried the IP line with channels set to 5 and the default of 20. No...

Hi I am hoping someone can offer some advice as I am lost and not sure where to go next to solve this issue. We have An IP 406 V1, not 100% certain it's a V1 but fairly certain it is. It has a VCM 5 installed and is at software level 3.0(40) and has 2 Analogue POTS 30's attached. We also have...

Brilliant that has worked. Many thanks.

Hi Forgive me if this is obvious but I can not find a solution to this. One of our users wants to have it so when he calls out it doesn't give his number to the person he is calling. I can get the S shortcode to change the number from his direct dial number to the main office number. But he...

I got rid of the LCR codes and no joy. Thanks kristiandg, that is useful to know. I think I'm going to bite the bullet and go up to 3.2 and hope for the best. Thanks for your help.

Hi I have recently upgraded our IP Office 403 DS to version 3.1(65). All went well and appears to be working ok except for one very odd issue. When users using IP Phones (5610SW) ring automated systems with menu's that require us to enter choices from the phone keypad they do not work. DS...

Hi In answer to Q.1 I restarted the server with VM Pro and ContactStore aswell as the switch. And you are correct janni78 when the trial license actually expired it carried on working as normal after a recording was made and the message went to away. Thanks for your help.

Hi We set up a 45 day trial of ContactStore which the customer decided to buy. We baught the licence and installed it on the IP Office and it comes up as valid. But ContactStore still warns that it is on a 45day trial and I can't get the warning to go away. With only a day or two left on the...

Again Contact store was suggested however the money men won't pay. They prefer that one of their guys on site wastes a lot of time trawling through wav files and renaming and archiving them all manually.

It looks as though we will have to do something like that, and hope that the new users don't create too many issues with call logging software which can only report on a finite number of extensions. I was hoping we could just turn the light off but through my reading it doesn't appear that this...

I did propose this however the customer wasn't interested as they wanted to be able to differentiate the calls by the folder in which VM pro places them automatically.

Hi We have a customer site where they record all out bound calls via VM Pro. No users have VM in operation and all users are virtual users as they move desks frequently. We recently upgraded all their handsets to Digital 5410's. Now the message lamp indicator is constantly lit because their...

Many thanks, I could find where to switch it off! Guess it's because it's Friday!!!

Hi I have recently upgraded an IP Office 406V2 with a couple of POTS 30 attached to 3.1.29. Ever since there is a delay when ringing the extensions either externally or internally, where by the caller hears 3 or 4 rings on their phone but the target phone(s) do not ring immediately. Judging by...

For the future reference of any one having a similar issue this is what I have learned. After recieving little help from our equipment supplier and/or Avaya I have done some experimenting and recreated the problem in our offices with a test kit. The 'non-ringing' issue on analogue hot phones...

Yes they're standard analogue hand sets which have the usual dial pad buttons (1-9 + 0, *, #). Pressing any one of these causes the ringing to be heard in the ear piece. Thanks

Yep. If the phone if the ?D shortcode is removed the pjone works as normal.

If we connect a digital phone and set it as a hotline it works as expected. To explain the problem again the analogue phones are set as hotline phones. When you pick the handset up and listen there is no noise from the phone at all, if you press any one of the buttons on the front of the phone...

Hi We have a site where a number of analogue phones are set to hotlines with the shortcode as below: ?D 500 DialExtn 500 Is the extension of the huntgroup to be rung. When users pick up the hotline phones the desired extensions ring but there is no tone on the phone that does the ringing...

We have a site where call monitoring is important. Using the latest Version of the software and phone manager pro. If someone initiates a call listen via a short code the user can see his call is being monitored via Phone Manager Pro. Is there any way to stop the target extension knowing he/she...