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Thanks guys! This system in place now is working in this scenario it is a definity. I am trying to find out from telco if the pri is sending 4 digits or 3. I know the LD t1 is sending 3 so unless the Definity can distinguish 3 on vs 4 on the other I am assuming my pri is sending 3 now instead of...

I have never used DNIS digits although I have lots of Norstar experince. I have a Pri I am using for local traffic which I know how to set-up. I also have a long distance T1 from another vendor and I have all the settings for these circuits. The customer wants to just use 9 to accesss outside...

Thanks guys I got it working. Turns out that i had followed all the step correctly and I just had to reboot the BCM for some reason. After I did that it went to working. Go figure I guess this is still the ultimate fix for a lot of things still lol.

Can someone list me the steps for adding an I2004 phone to a BCM 400 with 4.1. We do have a keycode for one IP telephony seat and have followe what steps we have to try and get it going. It comes back with server unreachable. We have turned registration on however we can't find an ip telephont...

Thanks that's I,m thinking too.

I have a basic call center on a call pilot 100. Does anyone know if there is a way for agents to put a call on hold that has dropped from que to them and then be available to take another call from que. I have a situation where some callers are requesting certain agents but when they put the...

I have a basic call center. The customer operates 8-5 M-F. I am trying to figure out how to make the night mode of the skill sets return calls to the auto attendant. When night mode kicks in it seems to return it to the AA but will not play the greeting just the default menu prompt that usually...

Thanks I will check both.

I have an option 81 with a fiber remote cabinet. All calls associated with this loop have static. I know the problem is not in cabling and I don't believe the fiber would cause this issue. The static seems to be worse when you start talking and can be intermittent. I was also told that the...

Thanks guys I finally found the documentation I needed to verify that I had a single mode interface and jumper. I couldn't figure out what the connector was used on the card though so I appreciate that.

Thanks! I finally found some documentation on that.

Can anyone tell me if single mode fiber will work for adding a fiber remote cabinet off an opt 81. I have a NT1P61BA fiber superloop network card with a NT1P63CA interface on the local side and a NT1P62EA fiber remote peripheral controller card with a NT1P63A interface on the remote side. If so...

Disa is a good thought. I'll look into that. Thanks

I have a customer with a need to have a loop start line available for anyone to pick up on. The auto privacy will only allow two phones same as 3 party conference. Looking for ideas ??? Also they would be even happier if I could make this line ring the phones but transmit the conversation across...

I was looking on a BCM CD my mistake. However now I am having a problem with Internet Explorer not recognizing the file extension. I will search the CD for this also. Thanks

Could someone please explain to me how to convert the wav to vbk files. I have a customer who had professional recordings done and when I upload them and hit send it tells me to use the Call Pilot player to convert it. I can't find any further info. on how to do this or exactly what they are...

Thanks guys I had no problems. It took about 25 minutes.

Should I expect any changes when upgrading from 6.1 to 7.0. I mean in refernece to programming or DN's changing etc. Just wondering what to expect. Thanks

Thanks for the input everyone. I will try all that Jerry and see what happens.

All the target lines are public if I remember right but I will double check.