Call Center Help

[coop333]

I have a basic call center on a call pilot 100. Does anyone know if there is a way for agents to put a call on hold that has dropped from que to them and then be available to take another call from que. I have a situation where some callers are requesting certain agents but when they put the call on hold until that agent can pick it up it will not allow that agent to recieve any calls from que. Any help would be appreciated. Thanks

 

[fgibson]

I don't think so because the system still sees that phone as being busy.

 

[coop333]

Thanks that's I,m thinking too.